Kundenbetreuer Telefonvertrieb (m/w/d)

About the Position

Kundenbetreuer Telefonvertrieb (m/w/d)

Heidelberg, Germany | hybrid, Berlin, Germany | hybrid

Building insurance people love

Getsafe helps people make smart life decisions with personalized digital insurance.

We are reshaping insurance from the ground up: with our own technology platform and a single app that combines property, life, and health insurance in a seamless experience. Features like family accounts, AI-powered advice, instant claims processing, and our prevention program "Safepoints" make insurance simple, transparent, and modern.

Since our launch in 2018, we have grown from our headquarters in Heidelberg and our office in Berlin to over 500,000 customers in Germany, Austria, and France. With €120 million in funding from leading investors such as Earlybird, CommerzVentures, and Swiss Re, we are now one of the fastest-growing insurtechs in Europe.

Learn more about Getsafe on our website or Instagram.

Responsibilities

As a Kundenbetreuer:in in Vertrieb (Customer Success Outbound Agent) at Getsafe, you will be the first contact for our customers over the phone and via other means, convincing them with your friendly and engaging demeanor:

• You play a crucial role at our customer interface and inspire our customers with our concept and service.
• You guide our customers through our digital process over the phone, clarify any open questions, and identify gaps in their current coverage.
• You schedule consultation appointments for our customer advisors to ensure our customers are optimally covered in their individual life phases.
• You contribute your own ideas for the strategic development of the team and shape the future of digital and needs-based advice together with us.

Requirements

• You have a completed vocational training.
• You are strong in communication and look forward to every conversation in which you can support our customers in securing themselves in the best possible way.
• You enjoy innovative digital sales structures and want to rethink insurance sales with us.
• Ideally, you have some initial experience in customer contact, but this is not a must-have-your mindset is what counts. Previous experience in the insurance industry is also not necessary.
• You speak fluent German and English.

We Offer

• Be part of one of the leading insurtechs in Europe, reshaping the insurance industry for millions of people every day.
• Diverse and high-performing team that thrives on ownership, speed, and the ambition to always set the bar higher.
• Up to €42,000 annual salary (including a performance-based bonus).
• 100% remote, hybrid, or onsite setup at our offices in Heidelberg (Europaplatz) and Berlin (Eberswalder Straße).
• Latest hardware and the best AI & productivity tools.
• €1,000 annual training budget.
• €50 monthly benefit budget (Deutschlandticket, lunch vouchers, or remote equipment).
• Monthly Getsafe insurance voucher.
• 28 vacation days (at 100%) - plus your birthday and December 24th & 31st (half-days) off.
• 90 days of workation within the EU.

Getsafe is committed to equal opportunities and promotes diversity. We protect employees and applicants from discrimination based on ethnic or national origin, religion, skin color, gender, sexual orientation, marital status, or mental or physical abilities.