Kundenserviceberater (m/w/d) Kredite – Inbound Service

About the Position

Kundenserviceberater (m/w/d) Kredite – Inbound Service

CHECK24 is the leading comparison portal in Germany. We are a market leader and a dynamic startup in one. Working in agile teams, we make quick decisions and embrace flat hierarchies. By using modern tools and technologies and state-of-the-art AI methods, we drive data-driven innovations - always with an eye on the added value for our customers. Every day, we work on more than 50 products to continuously improve the user experience of our over 20 million customers.

If you already have experience in customer service and can convince customers over the phone with a confident, structured, and service-oriented communication, then you are exactly right with us.

We are looking for service-oriented individuals with experience in telephone customer communication who will advise our customers in the service - without sales pressure, without outbound, and without cold calling.

Shape the digital transformation at CHECK24 and experience the rapid development at the market leader. We look forward to your application at C24 Kreditservice GmbH!

Responsibilities

• You are the voice of CHECK24: You answer incoming customer inquiries about consumer loans by phone and email - service-oriented and without sales goals.
• You help out: You support our customers with initial questions and find a suitable solution for every problem.
• You contribute: You process and answer customer feedback on various online portals and thus contribute to a high level of service quality.
• You are the interface: You work closely with our loan advisors (m/w/d), assist with administrative tasks, and provide support for inquiries about the use of our app.

Requirements

• Communication talent: Ideally, you bring initial or several years of experience in customer service, telephone customer advice, or comparable service-oriented roles and have very good German language skills.
• Service mindset: You are solution-oriented and give our customers the feeling of being in the best hands. Even in dynamic situations, you keep a cool head.
• Flexibility: You are reliable and appreciate regular working hours from Monday to Friday between 08:00 and 20:00 on 5 days per week.
• Technical affinity: You are comfortable with MS-Office and have a desire to work with modern tools.
• Diverse professional backgrounds are welcome - what matters is your experience and strength in customer communication. A completed commercial education is advantageous.

We Offer

• Development perspectives: During your two-year fixed-term contract, you can bring in your experience, take on responsibility, and develop professionally - with the clear goal of a subsequent transfer to an indefinite employment relationship.
• Training: A broad training catalog, specialized personnel development, and side-by-side coaching support you on your career path.
• Work-life balance: Regular working hours for maximum predictability of work and leisure.
• Environment where you will feel comfortable: Duz-culture, regular business update meetings, cool team events and drinkouts, an open-door policy to the management, and a hoodie & sneaker dress code.
• Food & Drinks: We provide you with a free meal daily (breakfast or lunch), fresh fruit from the region, as well as coffee, tea, and soft drinks.
• Modern working: State-of-the-art software and hardware tools (e.g., noise-cancelling headphones) support you in your telephone customer advice.
• Extras: Vouchers for numerous CHECK24 products, contribution to the EGYM Wellpass, and a subsidized occupational pension scheme.
• Job ticket: Discounted public transport fares to our centrally located offices.

Contact

Vivien Kiraly

[email protected]

Please send us applications exclusively online via our application form.

Apply now