KYC Analyst

About the Position

KYC Analyst

At Trustly, we're building a smarter, faster, and more secure financial future by revolutionizing the world of payments. As a global leader in Open Banking Payments, we are establishing Pay by Bank as the new standard at checkout, providing unparalleled freedom, speed, and ease to millions of consumers and merchants worldwide.

Our Ambition: To build the world’s most disruptive payment network and redefine what the payment experience should feel like.

Trustly is a global team of innovators, collaborators, and doers. If you are driven by a strong sense of purpose and thrive in a dynamic, entrepreneurial, and high-growth environment, join us and be part of a team that’s transforming the way the world pays.

Location

Lisbon, Portugal

Employment Type

Full time

Location Type

Hybrid

About the Role

Driven by rapid growth and a commitment to operational excellence, Trustly is seeking a KYC Analyst to join our Financial Crime Prevention (FCP) function. In this role, you will help safeguard Trustly’s ecosystem through in-depth investigations and risk assessments across both consumer and merchant-related activities.

You will work cross-functionally to support complex KYC workflows, transaction monitoring investigations, sanctions and PEP escalations, and Enhanced Due Diligence (EDD) reviews. The role requires strong analytical capability, sound risk judgment, and the ability to navigate fast-paced operational environments while maintaining high regulatory standards.

Responsibilities

• Conduct detailed KYC, EDD, and ODD investigations across both our French merchant populations
• Analyse transaction activity, behavioural patterns, and risk indicators to identify potential suspicious activity or financial crime risks
• Perform sanctions, PEP, and adverse media screening reviews and investigations
• Support French merchant onboarding reviews in line with AML/CFT regulatory requirements and internal controls
• Document investigations, risk decisions, and supporting evidence to ensure full auditability and regulatory compliance
• Identify and escalate high-risk or unusual activity to relevant internal stakeholders
• Conduct peer reviews and contribute to quality assurance processes across investigations and remediations
• Support continuous improvement initiatives, operational efficiencies, and updates to internal KYC/AML procedures and controls

Requirements

• 2-5 years of experience within KYC/AML, ideally covering merchant-related investigations in Fintech, Payments, Banking, or Financial Services environments
• Experience working with the French regulations is beneficial
• Hands-on experience with Enhanced Due Diligence (EDD), transaction monitoring, sanctions/PEP screening, and adverse media reviews
• Strong analytical skills with the ability to identify suspicious behaviours, transaction anomalies, and emerging financial crime risks
• Strong understanding of AML/CFT regulations and risk-based decision-making frameworks
• Detail-oriented, highly organised, and comfortable managing multiple priorities in fast-paced operational environments
• Collaborative, proactive, and able to communicate complex risk findings clearly to both technical and non-technical stakeholders
• Fluent in English and French (mandatory), both written and verbal

We Offer

🌴 20 to 25 days of holiday to support a healthy work-life balance

🥳 Monthly team outing allowance to enjoy social events with your colleagues

☕ Office perks such as refreshments (coffee, sodas etc.), breakfast, fruit and snacks

🍴 Meal card to enjoy a daily lunch allowance to make your workdays even more convenient

💚 Well being support our health allowance covers gym memberships, massages, and much more to help you feel your best

PLUS additional benefits designed to enhance your work-life experience!

About the Company

At Trustly, we're building a smarter, faster, and more secure financial future by revolutionizing the world of payments. As a global leader in Open Banking Payments, we are establishing Pay by Bank as the new standard at checkout, providing unparalleled freedom, speed, and ease to millions of consumers and merchants worldwide.

Our Ambition: To build the world’s most disruptive payment network and redefine what the payment experience should feel like.

Trustly is a global team of innovators, collaborators, and doers. If you are driven by a strong sense of purpose and thrive in a dynamic, entrepreneurial, and high-growth environment, join us and be part of a team that’s transforming the way the world pays.