KYC Operations Team Lead - Deactivations

About the Position

KYC Operations Team Lead - Deactivations

• Employment Type: Full-time
• Compensation: up to INR 1230000 - yearly

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About the Company

Wise is a global technology company, building the best way to move and manage the world’s money.

Min fees. Max ease. Full speed.

Whether people and businesses are sending money to another country, spending abroad, or making and receiving international payments, Wise is on a mission to make their lives easier and save them money.

As part of our team, you will be helping us create an entirely new network for the world’s money.

For everyone, everywhere.

More about our mission and what we offer.

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Responsibilities

• Team Leadership: Lead by example and drive a customer-focused mindset across your team. Promote a culture of ownership and accountability. Build high-performing teams that value knowledge sharing and continuous learning.
• People management: Coach and develop a strong team of KYC Analysts. Design and manage development plans on identified opportunities. Conduct career map check-ins and make recommendations for promotions, salary raises, and other decisions.
• Operational management: Identify and propose opportunities for process improvements. Collaborate with central functions and other operational teams as needed to increase operational efficiency. Provide guidance and support on complex, high-risk cases and escalations.
• Performance management: Measure team KPIs and ensure performance targets and quality standards are met while maintaining focus on customer experience. Conduct regular one-on-one coaching sessions and team meetings.
• Expertise Sharing: Be a subject matter expert in your area with the ability to train and coach your team on operational topics. Maintain a good understanding of regulatory obligations, internal policies, and applying a risk-based approach to deterring and preventing money laundering and financial crime.
• Planning and execution: Ensure key performance indicators are being met and provide insights to other stakeholders. Take full accountability in delivering your own initiatives and making sure your team is making progress on their goals.
• Stakeholder management and communication: Collaborate closely with stakeholders ensuring clear communication and coordination of actions. Communicate mindfully and professionally while choosing the right formats and platforms to convey your message to a wider audience.
• Quality assurance and control: Implement and maintain a robust quality assurance framework for your team. Conduct regular checks and reviews of your team’s casework to ensure accuracy, consistency, and adherence to the highest standards of our policies and regulatory obligations.

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Requirements

• Team Leadership
• People management
• Operational management
• Performance management
• Expertise Sharing
• Planning and execution
• Stakeholder management and communication
• Quality assurance and control

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We Offer

• Competitive salary up to INR 1230000 - yearly
• Opportunity to be part of a global technology company
• Collaborative and inclusive work environment

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About the Company

Wise is a global technology company, building the best way to move and manage the world’s money.

Min fees. Max ease. Full speed.

Whether people and businesses are sending money to another country, spending abroad, or making and receiving international payments, Wise is on a mission to make their lives easier and save them money.

As part of our team, you will be helping us create an entirely new network for the world’s money.

For everyone, everywhere.

More about our mission and what we offer.

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Additional Information

For everyone, everywhere. We're people building money without borders - without judgement or prejudice, too. We believe teams are strongest when they are diverse, equitable and inclusive.

We're proud to have a truly international team, and we celebrate our differences.

Inclusive teams help us live our values and make sure every Wiser feels respected, empowered to contribute towards our mission and able to progress in their careers.

If you want to find out more about what it's like to work at Wise visit Wise.Jobs.

Keep up to date with life at Wise by following us on LinkedIn and Instagram.