L2 Application Support Engineer (Java/JS, SQL, Linux)
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Nice to have's
Job description
About the Position
L2 Application Support Engineer (Java/JS, SQL, Linux)
Pronet Gaming is seeking a dedicated L2 Application Support Engineer with expertise in Java/JS, SQL, and Linux to join our team in Manila, Philippines. This role is pivotal in ensuring the highest quality and availability of our applications. The engineer will be responsible for proactive monitoring, in-depth troubleshooting, and providing solutions to customer complaints and service-related issues. Post-mortem analysis reports will also be prepared after major incidents.
Responsibilities
- Guiding through impacting service incidents, owning the investigation, diagnosis, identifying the root cause, and taking actions to permanently fix the problems.
- Capacity management of the core and broadband networks to maintain high customer performance.
- Analyzing L2 support requests from individual business units, resolving issues, and escalating them to relevant teams when necessary.
- Proactively monitoring the platform, interpreting information, and taking action to ensure the platform is up and running 24/7.
- Monitoring service components using tools such as Dynatrace.
- Monitoring maintenance announcements from platform providers and informing related teams.
- Working in shifts to ensure the platform is up and running 24/7, based on defined shift rotations, and participating in planned activities.
- Keeping services at the highest quality and availability.
- Troubleshooting and providing permanent or workaround solutions to customer complaints in a timely manner.
- Identifying, prioritizing, and escalating issues to the appropriate teams when required.
- Creating defects/bugs to L3 by creating Jira tickets and regularly monitoring their status.
Requirements
Must have:
- Knowledge/experience with Javascript or Java programming language.
- Practical experience with databases, database queries: SQL, Oracle PLSQL, Oracle DB, Postgres.
- Practical experience dealing with network issues.
- Practical experience with Linux.
Advantages:
- Knowledge on Software Development Life Cycle (SDLC).
- Knowledge on working with Ticketing environments (Jira, service desk).
- Knowledge on working with application monitoring tools (Dynatrace, AppDynamics).
- Strong problem-solving skills with good communication.
- Ability to work under pressure with a high sense of urgency.
- Ability to work in flexible hours.
- Good level of English.
We Offer
- Competitive salary.
- Full-time employment.
- On-site work location in Manila, Philippines.
About the Company
Pronet Gaming is a leading company in the gaming industry, dedicated to providing high-quality services and innovative solutions to our clients.
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