L2 Support-Associate Developer

About the Position

L2 Support-Associate Developer

Location: Bengaluru

At Valtech, we are the experience innovation company - a trusted partner to the world’s most recognized brands. We offer growth opportunities, a values-driven culture, international careers, and the chance to shape the future of experience.

The Opportunity

At Valtech, you’ll find an environment designed for continuous learning, meaningful impact, and professional growth. Whether you're pioneering new digital solutions, challenging conventional thinking, or building the next generation of customer experiences, your work will help transform industries.

We are proud of:

• The work we do and the innovation we drive
• Our values of share, care, and dare
• A workplace culture that fosters creativity, diversity, and autonomy
• Our borderless, global framework, which enables seamless collaboration

The Role

As an L2 Support, you are passionate about experience innovation and eager to push the boundaries of what’s possible. You bring 4+ years of experience, a growth mindset, and a drive to make a lasting impact.

You will thrive in this role if you are:

• A curious problem solver who challenges the status quo
• A collaborator who values teamwork and knowledge-sharing
• Excited by the intersection of technology, creativity, and data
• Experienced in Agile methodologies and consulting (a plus)

Responsibilities

• Provides functional support
• Handles day-to-day support activities (ticket management, monitoring, reporting, recoveries)
• Maintains SLAs with the right prioritization of tickets and quality of resolution

Requirements

To be considered for this role, you must meet the following essential qualifications:

• In-depth knowledge and troubleshooting skills
• Expertise on SFB2C, Order Management system, and ITIL process on incidents
• Understanding of end-to-end e-commerce workflow
• Hands-on experience with support tools (Service Now, Dynatrace, Grafana, Kibana, Open Search, Mulesoft)
• Monitoring SFTP batch jobs and system alerts

Nice to Have

• Experience in Agile methodologies and consulting

We Offer

• Flexibility, with hybrid work options (country-dependent)
• Learning and development, with access to cutting-edge tools, training, and industry experts

About the Company

Valtech is the experience innovation company that exists to unlock a better way to experience the world. By blending crafts, categories, and cultures, we help brands unlock new value in an increasingly digital world.

At the intersection of data, AI, creativity, and technology, we drive transformation for leading organizations, including L’Oréal, Mars, Audi, P&G, Volkswagen Dolby, and more.

At Valtech, we don’t just talk about transformation. We make it happen. Our people are the heart of our success, and we foster a workplace where everyone has the support to thrive, grow, and innovate.

Are you ready to create what’s next? Join us.

Application Process

Once you apply, our Talent Acquisition team will review your application. If your skills and experience align with the role, we’ll reach out for next steps.

⚠️ Beware of recruitment fraud: Only engage with official Valtech email addresses ending in @valtech.com.

We are committed to inclusion and accessibility. If you need reasonable accommodations during the interview process, please either indicate it in your application or let your Talent Partner know.

Let’s Connect

Fill in your details and kickstart your transformation journey.

Should you need an alternative format and/or communication support to provide feedback, please contact Sheree Atcheson.

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