L2 Technical Support Engineer
Primary stack
Nice to have's
Job description
About the Position
L2 Technical Support Engineer
Pronet Gaming
Location: Bangkok, Thailand
Posted: July 14, 2026
Job Type: Full-time, On-site
The L2 Support Specialist is responsible for ensuring the highest quality and availability of applications. This role involves proactive monitoring, in-depth troubleshooting, and providing solutions to customer complaints and service-related issues.
Responsibilities
- Guiding through impacting service incidents, owning the investigation, diagnosis, identifying the root cause, and taking actions to permanently fix the problems.
- Capacity management of core and broadband networks to maintain high customer performance.
- Analyzing L2 support requests from individual business units, resolving issues, and escalating them to relevant teams when necessary.
- Proactively monitoring the platform, interpreting information, and taking action to ensure the platform is up and running 24/7.
- Monitoring service components using tools such as Dynatrace.
- Monitoring maintenance announcements of platform providers and informing related teams.
- Working in shifts to ensure the platform is up and running 24/7, based on shift rotations, and participating in planned activities.
- Keeping services at the highest quality and availability.
- Troubleshooting and providing permanent or workaround solutions to customer complaints in a timely manner.
- Identifying, prioritizing, and escalating issues to the appropriate teams.
- Creating defects/bugs for L3 by creating Jira tickets and regularly monitoring their status.
Requirements
-
Mandatory Skills:
- Good level of English
- At least one of the following skills, with a willingness and eagerness to learn the rest:
- Java
- SQL
- Oracle PLSQL
- Oracle DB
- Postgres
- Network
- Linux Systems
-
Plus Skills:
- Event Driven Architecture
- RabbitMQ
- Dynatrace
- Knowledge on Java applications (Oracle, PostgreSQL integrations, log monitoring, etc.)
- Knowledge on Software Development Life Cycle (SDLC)
- Knowledge on writing scripts for automation purposes
- Knowledge on working with Ticketing environments (Jira, service desk)
- Knowledge on working with application monitoring tools (Dynatrace, AppDynamics)
- Knowledge on SQL queries (Oracle, PostgreSQL)
- Knowledge on Linux operating system
- Preferred: Well-rounded experience with multiple operating systems, Web technologies, and test environments
- Strong problem-solving skills with good communication
- Ability to work under pressure with a high sense of urgency
- Ability to work in flexible hours
We Offer
- Competitive salary
- Opportunity to work in a dynamic and innovative environment
- Professional growth and development opportunities
- Collaborative and supportive team environment
About the Company
Pronet Gaming
Pronet Gaming is a leading company in the gaming industry, dedicated to providing high-quality services and innovative solutions to our customers. We are committed to excellence and are looking for passionate individuals to join our team.
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