L3 Support Engineer

About the Position

Atos Group is a global leader in digital transformation, and we are currently seeking an experienced L3 Support Engineer to manage our customer's private cloud and handle complex incidents and changes. Fluent Dutch and VCP certification are required.

Responsibilities

• Supporting the L1/L2 ServiceDesk
• Incident, standard change & problem handling on L3 level
• Prepare, and execute non-standard changes requested by the customer (creating runbooks, joining CAB’s and executing the changes)
• Execute production plan activities such as solving vulnerabilities found by vulnerability management, executing, or supervising Monthly patch cycles
• Manage LCM within their scope (new releases of software/firmware/patches etc)

Requirements

Must Haves

Soft Skills

• 2 years of experience working as a L3 engineer in similar environments (Large Dell/Vmware private cloud with HA and DR)
• Team player, but can also work alone
• Good communication skills towards team and customer
• High level of analytical thinking is a must for problem solving in our complex environment
• No 9 to 5 mentality: changes with customer impact are usually done outside office hours
• Can create, read and adjust documentation
• Takes a leading and visible role in the development and promotion of the technical specialism

Hard Skills

• VCP certified (Vsphere 6.x and/or Vsphere 7.x)
• Experience with working in a large VMware cloud (over 10 Vcenters) and more than 500 physical servers
• Experience with VSAN
• Experience with VSAN ready nodes, VXrails
• Knowledge of services like IaaS, PaaS and their differences
• Knowledge of either Windows server or Linux Redhat

Nice to Haves

Soft Skills

• Experience working in DevOps team
• Experience in working in Agile / scrum product teams

Hard Skills

• VCAP certified
• vRealize Automation and Orchestration suite (vRa/vRO-7 and/or 8)
• NSX-V or NSX-T
• Ansible tower
• Experience working with Confluence, Gitlab
• Experience with VXBlock
• Dell Openmanage
• Vmware Vrops and loginsight

We Offer

• Competitive base salary
• 8% holiday allowance
• Performance-based bonus (role & level dependent)
• Pension scheme with employer contribution
• 27 vacation days (full-time)
• Option to buy or sell vacation days
• Mobility budget
• Travel allowance (public transport or kilometer reimbursement)
• Bicycle plan (tax-friendly)
• Hybrid working model
• Laptop and mobile phone
• Training and certification budget
• Access to Atos learning platforms
• Internal career and mobility opportunities

About the Company

At Atos, diversity and inclusion are embedded in our DNA. We are a recognized leader in Environment, Social and Governance (ESG) criteria. Read more about our commitment to a fair work environment for all and our CSR commitment.

Choose your future. Choose Atos.