L3 Support Engineer

About the Position

We are seeking an experienced L3 Support Engineer to manage our customer's private cloud and handle complex incidents and changes.

Responsibilities

• Supporting the L1/L2 ServiceDesk
• Incident, standard change & problem handling on L3 level
• Prepare, and execute non-standard changes requested by the customer (creating runbooks, joining CAB’s and executing the changes)
• Execute production plan activities such as (solving vulnerabilities found by vulnerability management, executing, or supervising Monthly patch cycles)
• Manage LCM within their scope (new releases of software/firmware/patches etc)

Requirements

Must Haves

Soft Skills

• 2 years of experience working as a L3 engineer in similar environments (Large Dell/Vmware private cloud with HA and DR)
• Team player, but can also work alone
• Good communication skills towards team and customer
• High level of analytical thinking is a must for problem solving in our complex environment
• No 9 to 5 mentality: changes with customer impact are usually done outside office hours
• Can create, read and adjust documentation
• Takes a leading and visible role in the development and promotion of the technical specialism

Hard Skills

• VCP certified (Vsphere 6.x and/or Vsphere 7.x)
• Experience with working in a large VMware cloud (over 10 Vcenters) and more than 500 physical servers
• Experience with VSAN
• Experience with VSAN ready nodes, VXrails
• Knowledge of services like IaaS, PaaS and their differences
• Knowledge of either windows server or Linux Redhat

Nice to Haves

Soft Skills

• Experience working in DevOps team
• Experience in working in Agile / scrum product teams

Hard Skills

• VCAP certified
• vRealize Automation and Orchestration suite (vRa/vRO-7 and/or 8)
• NSX-V or NSX-T
• Ansible tower
• Experience working with Confluence, Gitlab
• Experience with VXBlock
• Dell Openmanage
• Vmware Vrops and loginsight

Restrictions for our Customer

• Must be screened by AIVD (Dutch homeland security)
• Must live in The Netherlands
• Must speak/write/read Fluent Dutch
• Can be asked to work on premises full time (after Covid restrictions have been released)

We Offer

• Competitive salary
• Opportunity to work in a leading global digital transformation company
• Professional development opportunities

About the Company

Atos Group is a global leader in digital transformation with c. 67,000 employees and annual revenue of c. €10 billion, operating in 61 countries under two brands - Atos for services and Eviden for products. European number one in cybersecurity, cloud and high performance computing, Atos Group is committed to a secure and decarbonized future and provides tailored AI-powered, end-to-end solutions for all industries.

Choose your future. Choose Atos.