Last Minute Sales Operations Associate

• Full-time

About the Position

viagogo is the world’s largest marketplace for tickets to live events. Our goal is to bring the widest selection of concert, sport, theatre, and festival tickets to every fan’s fingertips. With millions of happy customers from over one hundred different countries, we’re well on our way. We’ve made this possible by providing a safe and secure platform for fans to buy and sell tickets to live events anywhere in the world. It’s no wonder that hundreds of leading sports and entertainment brands have partnered with viagogo to help manage the resale market for their tickets, including Michael Jackson, Madonna, Manchester United, Chelsea FC, and Tomorrowland.

Responsibilities

• Ownership of last minute sales events and locations in the United Kingdom or Italy
• Operations Execution – Execute LMS operations by setting up the collection point infrastructure, planning the logistics and receiving, packing, and distributing tickets
• People Management – Managing a team of part-time workers along with partner locations
• Troubleshooting – Problem solve issues that arise with LMS sales and operating collection points
• Account Management and Customer Service Support – Provide in-person and online customer support to both buyers and sellers
• Partnership/Business Development – Grow our collection point footprint by opening new collection points, solidifying relationships, and renegotiating contracts with existing locations

Requirements

• Organized and reliable with attention to detail
• Thrive when under pressure and multi-tasking
• Committed to working in a customer-facing role; motivated by providing great service
• High degree of creativity, curiosity, and optimism, with an eye for possibilities that will drive the business forward
• Entrepreneurial mind-set with a strong bias towards action
• Outstanding written and oral communication
• Recent graduate with a Bachelor’s Degree
• Multi-lingual skills are an added bonus, especially Italian
• Eligible to work in the United Kingdom

We Offer

• Opportunity to work in a high-growth multinational internet company with a start-up ethos
• On-the-job training with a considerable amount of information to absorb in a short amount of time
• Strong team contribution within months
• Travel within the United Kingdom or to Italy
• Days in lieu will be provided

About the Company

viagogo is the world’s largest ticket marketplace, giving fans access to the best events in sports and live entertainment through a state-of-the-art online ticketing platform. We provide choice, convenience, and consumer protection, so that people can buy and sell tickets for live events all over the world with confidence. We are the market leader in our sector and one of the fastest-growing e-commerce companies in the world, offering our service to customers in nearly 60 countries.