LATVIAN-RUSSIAN SPEAKING CUSTOMER SUPPORT AGENT

About the Position

We are seeking a Latvian-Russian Speaking Customer Support Agent to join our iGaming team in Rīga, LV. In this on-site role, you will handle customer inquiries over various channels, including calls, emails, and live chat.

Responsibilities

• Help customers with their inquiries over email, chat, or phone
• Investigate problems, develop solutions, and manage through resolution
• Escalate issues to other departments or manager
• Support your colleagues and help the new ones

Requirements

• Excellent written and verbal Latvian and Russian skills
• Very good computer and typing skills
• Experience documenting customer issues in detail and handling support requests from a variety of different channels at the same time
• Experience gathering complete and accurate information from the customers - give attention to what other people are saying, taking time to understand, and ask questions
• Problem-solving skills and flexibility to handle change
• Readiness to work flexible hours and shifts from 7:00 AM - 2:00 AM (Monday-Sunday)

We Offer

• Annual company performance bonus
• Additional paid days off (health days, birthday day off, voluntary work days and additional days off based on tenure)
• Health insurance
• Learning & development compensation
• Paid online consultations with certified mental health professionals
• Wellness and team-building events

About the Company

We are Entain NCE (Entain North and Central Europe) - a part of Entain - one of the biggest iGaming companies worldwide. Our vision is to be the world leader in betting, gaming, and interactive entertainment. We are proud to be the leading iGaming operator in the Baltic States and one of the fastest-growing operators in North Central Europe.

Equal Opportunities

We're committed to creating a diverse, equitable, and inclusive workplace where everyone feels valued, respected, and able to be themselves. We're an equal opportunities employer and welcome applications from everyone.

Application

If you need any reasonable adjustments at any stage of the recruitment process, please contact us and we'll support you. We comply with all applicable recruitment regulations and employment laws in the jurisdictions where we operate, ensuring ethical and compliant hiring practices globally.