Lead Account Manager (Pengerang Region)

About the Position

Lead Account Manager (Pengerang Region)

Pengerang, Johor Darul Ta'zim, Malaysia

We design, supply, and operate a range of water systems, from Oil & Gas applications to municipal water, to microelectronics ultrapure water and heavy industrial wastewater treatment. Our portfolio of technologies includes solids-contact clarification, membrane & media filtration, electrolysis, digestion, evaporation, ozone/UV disinfection, and more. Our portfolio also includes chemicals & monitoring solutions, start-up & operation, membrane & ion exchange products, and custom engineered equipment.

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Responsibilities

• Work with field service engineers on executing service plans in strategic district accounts.
• Assist field service engineers with start-ups of both new applications in current customers and new accounts.
• Build strong relationships with the assigned customer base to generate a high level of customer satisfaction.
• Demonstrate leadership in communicating business goals, programs, and processes in the area of responsibilities.
• Interface with assigned key customers for all matters concerning company products and services.
• Assume overall responsibility for customer satisfaction.
• Respond to all customer inquiries in a timely manner on the processing of customer orders, acknowledgements, Purchase Order amendments, and alteration notification.
• Manage the activities of supporting organizations to ensure that technical and business problems are resolved.
• Develop and maintain a customer preference relationship toward the company.
• Monitor special value-generating plans and programs and coordinate both internally and externally with the customer.
• Participate in plant visits to observe technical results and performances, and report any corrective actions to the customer.
• Outline, present, and sell the value of company products and services that can benefit customer needs.
• Conduct required training of customer operating personnel.
• Ensure profitability of accounts within the assigned territory through proper pricing and contract management.
• Coordinate relationships and interface with Commercial Operations, Technical/Marketing, Product management, and other functions.
• Lead the preparation, submission, tracking, and closing of quotations and proposals.
• Develop and implement strategies for key accounts, tenders, and strategic deals.
• Participate in the Request for Quotation process through establishing a systematic business scouting program.
• Position the company to achieve quarterly sales order bookings and invoice targets as defined by company strategy.

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Requirements

• Bachelor’s degree from an accredited university or college in chemical engineering or applied sciences.
• At least 5 years of working experience in the water treatment industries, especially at Refinery & Petrochemical plants or oil & gas-related industries.
• Preferably experienced in Sales Management / Business Development and Operations.
• Strong oral and written communication skills.
• Possess an own transport (car) and a valid driver’s license with an acceptable motor vehicle record.

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Nice to Have

• Ability to achieve and deliver strong commercial results and meet customer KPIs.
• Strong interpersonal and inclusive leadership skills.
• Excellent communication skills, a strong work ethic, and ability to multitask.

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We Offer

• Competitive salary.
• Opportunity to work in a dynamic and innovative environment.
• Professional development opportunities.

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About the Company

We are an Equal Opportunity Employer! All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

As an inclusive company, Veolia is committed to diversity and gives equal consideration to all applications, without discrimination.