Lead After-Sales Commercial & Service Supply (m/f/d)
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Job description
About the Position
Lead After-Sales Commercial & Service Supply (m/f/d)
Location: Munich, Germany
About the Role
As Lead After-Sales Commercial & Service Supply, you will build the commercial backbone of the service business. You will own the central logic around contract administration, service supply, costing, pricing, billing, result accounting, post-calculation, and ERP requirements. You will translate technical and operational assumptions into a service model that can be quoted, delivered, measured, and improved across customer hubs.
Responsibilities
- Establish programme administration, contract management, service-order logic, billing, and result accounting.
- Build standard service descriptions, commercial positions, adaptation rules, and decision boundaries for customer programmes.
- Define cost elements, rates, risk, and margin logic across workshop, field, remote support, parts, and availability-related commitments.
- Design assortment, stocking, replenishment, exchange-pool, returns, and reverse-logistics logic together with Procurement, Production & Logistics, and the customer hubs.
- Act as process owner for the Export Control interface across parts, software, technical support, personnel, tools, test equipment, and returns.
- Define requirements for contracts, service orders as cost carriers, technical objects, warranty separation, customer stock, and service-related master data.
- Compare plan and actuals by service order and catalogue position, explain deviations, and feed evidence back into rates, prices, and risk assumptions.
- Make margin, working capital, service supply performance, and customer commitments visible and transferable to future hubs.
Requirements
- Several years of experience in service commercialisation, after-sales, service operations, programme administration, controlling, or supply-chain-related roles for complex products.
- Strong practical experience with costing, pricing, contract administration, billing, result accounting, or service ERP design.
- A sound understanding of spare-parts planning, inventory management, replenishment, returns, and reverse logistics.
- The ability to connect commercial commitments with operational reality, including lead times, repair concepts, stock levels, customer expectations, and risk.
- Experience working across Key Account, Engineering, Operations, Procurement, Logistics, Finance, IT, or Export Control.
- High data and process discipline, with the judgement to balance urgency, margin, working capital, and compliance.
- A hands-on, build-oriented leadership style and the ability to establish commercial structure where processes are still evolving.
We Offer
- Competitive compensation package including a bonus opportunity.
- 27 vacation days to start, increasing with tenure up to 30 days.
- Employer-supported pension contribution.
- Learning & development support and team events budget.
- Employee discounts and flexible benefits budget via Probonio.
- Hybrid working setup depending on role and team needs.
- Structured salary bands, levelling framework, and bi-annual development conversations.
- Referral bonus program, dog-friendly office, and relocation support where applicable.
About the Company
ARX is a dual-use technology company that specializes in developing autonomous unmanned systems and sensors for the European defence sector. Our dual-use unmanned ground systems and sensors assist NATO Armies and civilian first responders in tackling their most challenging problems by providing them with training and information to make better decisions and take effective actions in life-or-death situations.
As our team continues to expand rapidly, we are seeking motivated candidates who are excited to work in a highly energetic, creative, and innovative team dedicated to developing autonomous systems for challenging environments. We operate in a dynamic sector where collaboration, sharing innovative ideas, and developing novel problem-solving strategies are ingrained in our work culture.
If you are passionate about overcoming challenges that have a real impact on the security of our democracies, apply here to join ARX and help shape the future of dual-use technology!
ARX is an equal-opportunity employer, and we encourage candidates from all backgrounds to apply.
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