About the Position

We are seeking a Lead Application Support Engineer to manage enterprise application support, monitoring, and incident resolution in Chennai.

Responsibilities

Provide L1/L2 support for enterprise applications (Angular,.NET, Salesforce, vendor systems)
Perform issue triaging and root cause analysis (not just ticket routing)
Monitor:
- Application health
- API integrations
- Alerts (Datadog / Azure logs / vendor alerts)
Handle:
- User-reported issues (login failures, functional issues)
- System alerts and failures
- Vendor coordination for external systems
- Configuration changes based on inputs from Development team
Validate issues using tools like Postman (API validation), logs, and configurations
Escalate critical issues (P1/P2) to development teams with proper analysis
Support deployment activities:
- Execute deployment checklists
- Perform sanity validation post deployment
Manage user access provisioning (onboarding/offboarding)
Contribute to:
- Incident reporting (daily / weekly / monthly)
- Continuous process improvements (automation, monitoring enhancements)
Experience in leading an application support team (For Lead role)
Perform basic bug fixes and configuration changes (Good to have)

Strong understanding of application support processes
Experience with:
- Supporting.NET + Angular / React based applications
- Doing Log analysis (Azure logs, application logs)
- Using Monitoring tools (Datadog or similar)
- Understanding of API integrations and troubleshooting
Hands-on experience with:
- API testing tools (Postman / Swagger)
- SQL
- Familiarity with any ticketing tool (e.g. JIRA / ServiceNow)

Development experience in: -.NET + Angular / React applications
- Salesforce environments
Exposure to:
- DevOps pipelines
- Cloud platforms (Azure)

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