Lead Business Operations Specialist

About the Position

We are seeking a Lead Business Operations Specialist to join a project focused on comprehensive account administration and contract management, ensuring efficient governance, compliance, and financial oversight within the business unit. This role supports decision-making through detailed reporting, margin control, and effective contract workflow management to optimize account performance.

Responsibilities

• Provide administrative support for the account by organizing required meetings, preparing meeting minutes, and driving meeting agendas
• Manage contract preparation and review workflows, submit contracts to legal, finance, and delivery teams, and control status to meet deadlines
• Develop and maintain compliance standards within business unit accounts
• Model and analyze P&L components related to contract pricing and rate calculations
• Support governance reviews by preparing materials, reviewing service levels, SLAs, KPIs, and assessing risk exposure
• Design, set up, and manage reports required by Client partners and Delivery managers for informed decision-making, ensuring data quality and relevance
• Monitor account margin forecasts, analyze factors affecting margin, and understand all margin impacts
• Perform ad-hoc operational tasks from Client partners, Project and Delivery managers and clients
• Collaborate effectively within a team and with third-party vendors as needed

Requirements

• 5+ years of experience in Operations, Finance or Analytics, preferably in an international environment
• Background in financial modeling and data analysis
• Proficiency in managing commercial models including staff augmentation, fixed price and managed capacity frameworks
• Skills in contract preparation, review workflows, and administration support
• Expertise in advanced data analysis and reporting to support strategic account management decisions
• Analytical mindset with strong problem-solving skills
• Strong communication, diplomacy, and stakeholder management skills, with the ability to interact effectively with senior management, internal and external stakeholders
• Excellent organizational skills with the ability to prioritize and multitask under pressure
• Collaborative team player with a proactive approach, high attention to detail, and stress resilience
• Advanced Excel skills
• AI proficiency and practical experience
• English level B2+ (written and verbal)

We Offer

• We connect like-minded people: Delivering innovative solutions to industry leaders, making a global impact
• Opportunity to work abroad for up to two months per year
• We invest in your growth: Leadership development, career advising, soft skills and well-being programs
• Unlimited access to EPAM's internal learning database
• Free English classes with certified teachers
• We cover it all: Comprehensive medical & family care package
• Seven trust days per year (sick leave without a medical certificate)
• Discounts from 800+ partners (sports activities, restaurants, stores and services)

About the Company

We are committed to delivering innovative solutions to industry leaders, making a global impact. Our enjoyable working environment and corporate and social events foster a sense of community among our like-minded professionals. We invest in your growth through leadership development, career advising, soft skills, and well-being programs. With unlimited access to EPAM's internal learning database and free English classes with certified teachers, we ensure continuous professional development. Our comprehensive benefits package includes participation in the Employee Stock Purchase Plan, a comprehensive medical & family care package, five trust days per year, and discounts from 800+ partners.