About the Position

Lead CSM

Remote · Full-time · OWOX

About the Company

Who we are

OWOX is a B2B SaaS platform delivering the last mile of self-service analytics. Our patented technology reduces the cost per reporting request by 20x and increases reporting velocity by 50x, enabling stakeholders to get instant, trusted answers on top of spreadsheet-ready data.

In 2025, OWOX served 3+ million reporting requests for 2,100+ users. Today, OWOX works with 50+ paying customers, including Reformation, PandaDoc, Purblack, Zoro et al - driving 105% YoY Net Dollar Retention.

Why this role exists

We are looking for a Lead Customer Success Manager to drive customer growth, product adoption, and value realization across our key accounts.

This is a high-impact individual contributor role. You will lead the Customer Success function for our key accounts, reporting directly to the CRO and shaping the playbook for OWOX’s future growth.

Your mission is to ensure OWOX becomes embedded in the reporting workflows and decision-making processes of business users and Economic Buyers.

Responsibilities

Own the growth and retention of a portfolio of key customers, ensuring Net Dollar Retention above 100%
Build relationships with Economic Buyers and their teams, aligning OWOX with their analytics workflows and business goals
Drive product adoption and usage growth, increasing Monthly Active Data Marts and activating new analytical workflows
Help customers implement analytics and reporting use cases that enable business teams to access trusted data and insights faster
Identify expansion opportunities and collaborate with the CRO on renewals and commercial conversations
Develop customer success stories and public use cases, documenting how customers generate measurable value with OWOX
Collect structured feedback from customers and share insights with the Product team to improve adoption and product-market fit

Requirements

Required
- Fluent English (C1 or higher)
- Advanced Google Sheets / Excel skills
- Experience working with data teams, marketing teams, or analytics workflows
- Strong ability to understand business problems and translate them into data solutions
- Experience in Customer Success, consulting, analytics enablement, or account management in a SaaS environment
Highly appreciated
- SQL experience
- Google Cloud Platform / BigQuery experience
- Looker Studio experience or similar
- Stripe billing and subscription management experience
- Background in data analytics, consulting, or analytics-driven SaaS

What success looks like

Every big journey needs a measurable plan.

Application review within 2 business days.
Interview with Recruiter - intro to Company, soft skills & culture fit check.
Interview with CRO - focus on customer growth, revenue ownership, and Economic Buyer engagement.
Interview with CEO - culture fit and strategic thinking.
Final decision and offer within 3 - 5 business days.

We Offer

At OWOX, you will discover a great environment for professional growth, a supportive atmosphere, and the opportunity to collaborate with experts in their field. Additionally, you will enhance the value of your work by leveraging the power of data analytics.

Apply

Sound like you?

Send your CV and a few lines on what you'd build here.

Apply - [email protected]

Lead CSM

Job description