Lead Data Center Technician

About the Position

We are seeking a highly motivated and skilled Lead Data Center Technician to lead work in customer environments and co-locations. The person in this role is responsible for ensuring the reliable installation, maintenance, and operation of optical transport and infrastructure within customer data centers. They thrive on being the interface between the customer and Ericsson’s vendors, auditing and maintaining high standards of quality. The ideal candidate expects and maintains high-quality execution from the team across installations, migrations, remediation, break/fix, and remote hands services, utilizing their strong hands-on technical expertise.

Responsibilities

• Conduct daily audits of work performed on behalf of Ericsson at customer data centers and co-locations and provide immediate feedback to 3PP technicians.
• Interact directly with the customer via their ticketing tools or face-to-face, providing clear and concise reports and updates that promote Ericsson’s value.
• Assist with fiber installation, decommissioning, break/fix, remediation, and migration activities across data center optical and transport environments.
• Conduct and/or supervise optical testing and troubleshooting using tools such as optical power meters, stabilized light sources, VFLs, OTDRs, and test sets.
• Deliver services by accurately interpreting and executing Methods of Procedure (MoPs), engineering documents, vendor documentation, and network diagrams.
• Read and interpret cut sheets and physical network design documents to ensure accurate port connections and cable management.

Requirements

• 3–15 years of experience working in data center operations or a similar technical environment with direct customer interaction.
• Strong hands-on experience with connectorized fiber optic cabling, including single-mode and multi-mode fiber, LC, fan-outs, and structured cabling.
• Demonstrated experience with optical testing and transport troubleshooting.
• Proven experience leading a team.
• Strong command of written and verbal English for customer-facing communications and relationship building.
• Excellent organizational, administrative, and documentation skills using customer applications and/or Microsoft Office suite of tools.
• Ability to multitask, remain composed under pressure, and adapt in fast-paced, high-availability environments.
• Commitment to safety standards, quality requirements, and operational best practices.

Physical Requirements

• Comfortable working in a physical active environment where lifting, standing, working at heights, and moving equipment is required.
• Ability to work on ladders or elevated work platforms and comply with all applicable safety requirements and certifications.
• Ability to lift and move equipment up to 50 lbs.
• Willingness and ability to travel approximately 50%-100% of the time.

We Offer

• Competitive salary
• Short-Term Variable Compensation Plan
• Excellent health benefits including the choice of three medical plan options and a dental plan option
• Financial security with 401(k) Plan, life insurance, and disability coverage
• Generous time off including 15 days of accrued vacation, 11 annual holidays, 8 hours of volunteer time, and 80 hours of sick time annually
• Up to 16 weeks of paid maternity leave and 6 weeks of parental or adoption leave at 100% of pay
• Additional benefits such as financial wellness programs, educational assistance, matching gifts, and recognition programs

About the Company

Ericsson Inc. does not sponsor U.S. work authorizations for this job position including U.S. immigration filings for initial and/or change of employer paperwork for H-1's, H-1B1's, E-3's, O-1's, and TN's. Ericsson also does not hire F-1's working on CPT or EAD for this position.

Ericsson uses a merit-based hiring approach that values people with different experiences, perspectives, and skillsets. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity employer.

If you need assistance or to request an accommodation due to a disability, please contact Ericsson at [email protected].

DISCLAIMER: The above statements are intended to describe the general nature and level of work being performed by employees in this position. They are not an exhaustive list of all responsibilities, duties, and skills required for this position, and you may be required to perform additional job tasks as assigned.