Lead Operational Intelligence Engineer

Lead · Remote · Mexico, Colombia, Argentina, Chile, Brazil

About the Role

We are looking for a highly experienced and dynamic Lead Operational Intelligence Engineer to join our team. In this role, you will take ownership of leading the development, maintenance, and enhancement of our Elastic & Observability Platform deployed across cloud environments. You will drive strategic initiatives, guide a high-performing technical team, and ensure platform reliability while fostering innovation and enabling self-service capabilities for platform consumers. This position also involves participating in an on-call rotation to oversee platform health and functionality.

Responsibilities

• Oversee the availability, functionality, performance, and security of observability and search platforms to exceed business SLAs
• Provide technical leadership during complex incidents and escalate resolutions promptly during on-call periods
• Develop and maintain comprehensive platform documentation, standard operating procedures, and knowledge-sharing resources
• Collaborate with cross-functional teams, stakeholders, and vendors to oversee operational requirements, drive strategic initiatives, and manage installations, troubleshooting, and upgrades
• Lead the enhancement of platform features and self-service capabilities, including advanced Elastic Synthetics and chargeback automation
• Architect and implement proof-of-concepts for platform innovation, such as AI-driven observability, advanced data processing models, or Kubernetes-based platform migration
• Supervise the building, deployment, and maintenance of Elastic clusters using Infrastructure-as-Code tools like Terraform and Ansible, while mentoring team members on best practices
• Oversee platform lifecycle management activities, including component upgrades, capacity planning, cost optimization, and evolving compliance requirements
• Continuously assess and fine-tune ELK stack performance, including ingestion, indexing, and query optimization for large-scale environments
• Establish and enhance comprehensive alerting and incident management workflows, integrating sophisticated monitoring tools such as Kibana Rules, Watchers, and PagerDuty
• Supervise the ingestion, enrichment, backup, and restoration of large-scale platform data while optimizing data workflows
• Lead and plan critical operational events such as SSL certificate rotations, cluster migrations, or scalability optimization projects

Requirements

• 5+ years of experience in Operational Intelligence, with a proven track record of leadership and technical expertise in managing large-scale observability platforms
• Demonstrated ability to architect and manage Elastic clusters in complex, multi-cloud environments
• In-depth knowledge of Elastic Stack components, including advanced configurations of Elasticsearch, Kibana, and Logstash
• Advanced proficiency in Infrastructure-as-Code tools like Terraform and Ansible, with demonstrated flexibility in adapting other tools like Jenkins CI or GitOps frameworks
• Advanced Python scripting skills for automation, data processing, and extending platform interoperability
• Deep understanding of incident management frameworks and workflows with tools like PagerDuty, Uptrends, and other enterprise monitoring solutions
• Proven expertise in troubleshooting and resolving complex platform challenges under tight SLAs
• Strong capability in managing and scaling fault-tolerant platforms while ensuring performance, security, and compliance across large distributed systems
• Demonstrated ability to mentor and grow team members, manage priorities, and act as a bridge between technical and non-technical teams
• Excellent command of English (B2+ level), both written and spoken, with a strong emphasis on technical communication skills

Nice to Have

• Expertise in scripting with Groovy or experience in advanced Linux administration to optimize platform processes
• Track record of optimizing observability workflows with additional integrations or customizations in tools like Uptrends, PagerDuty, or Elastic features
• Hands-on experience with advanced Elastic Synthetics setups for robust monitoring and custom synthetic testing frameworks
• Experience driving strategic initiatives such as modernization through AI tooling, cloud-native transitions, or cost-saving observability optimizations

What We Offer

• Career plan and real growth opportunities
• Unlimited access to LinkedIn learning solutions
• Constant training, mentoring, online corporate courses, eLearning, and more
• English classes with a certified teacher
• Support for employee’s initiatives (Algorithms club, toastmasters, agile club, and more)
• Enjoyable working environment (Gaming room, napping area, amenities, events, sport teams, and more)
• Flexible work schedule and dress code
• Collaborate in a multicultural environment and share best practices from around the globe
• Hired directly by EPAM & 100% under payroll
• Law benefits (IMSS, INFONAVIT, 25% vacation bonus)
• Major medical expenses insurance: Life, Major medical expenses with dental & visual coverage (for the employee and direct family members)
• 13% employee savings fund, capped to the law limit
• Grocery coupons
• 30 days December bonus
• Employee Stock Purchase Plan
• 12 vacation days
• Official Mexican holidays, plus 5 extra holidays (Maundry Thursday and Friday, November 2nd, December 24th & 31st)
• Monthly non-taxable amount for the electricity and internet bills

Learning Culture - We want you to be the best version of yourself, that is why we offer unlimited access to learning platforms, a wide range of internal courses, and all the knowledge you need to grow professionally

Health Coverage - Health and wellness are important, that is why we have you and up to four family members in a premiere health plan. We have a couple of options, so you can choose what is best for you and your family

Visual Benefit - Seeing your work for us would be a sight for sore eyes. We want your vision to always be at 100% which is why we offer up to $200.000 COP for any visual health expenses

Life Insurance Plan - We have partnered with MetLife to offer a full-coverage Ife insurance plan. So, your family is covered, even if you are gone

Medical Leave Coverage - We are one of the few companies that cover 100% of your medical leave, for up to 90 days. Your health is the most important thing to us

Professional Growth Opportunities - We have designed a highly competitive and complete development process, where you will have all the tools to get where you have always wanted to be, personally and professionally

Stock Option Purchase Plan - As an EPAMer you can be more than just an employee, you will also have the opportunity to purchase stock at a reduced price and become a part owner of our organization

Additional Income - Besides your regular salary, you will also have the chance to earn extra income by referring talent, being a technical interviewer, and many more ways

Community Benefit - You will be part of a worldwide community of over 50,000 employees, where you can learn, challenge yourself, stand out, and share your knowledge and experience with multicultural teams!