Tech Stack
Job Description, Responsibilities & Requirements
About the Position
Lead, Platform Growth and Operations
Hong Kong SAR
The Platform Growth and Operations team at Lalamove is dedicated to driving holistic solutions to maximize the efficiency and balance of our marketplace. We are seeking a skillful Assistant Manager / Lead to support our business by combining data insights and local market intelligence to grow the marketplace while ensuring a good user experience through optimizing commercial settings and online platform tactics. You will also contribute to the product development process and maintain an ongoing dialogue with our city operations teams. You will need to wear many hats, work smart, and iterate quickly.
Responsibilities
- Lead continuous refinement of market performance monitoring and management framework and process to ensure a structured approach to drive market growth through combination of data analysis and market intelligence collection.
- Assist in developing regional driver & user retention and growth strategies and localizing to markets' specific action plans.
- Assist in longer-term performance review focusing on supply & demand growth and campaign effectiveness, and collaborate with BI& Analytics team on scalable data and analytics solutions to facilitate planning and decision making to support markets' growth.
- Conduct ongoing performance review and lead the implementation of optimization initiatives (e.g. user promotions and engagement initiatives) for designated markets with the objective of maximizing online platform / marketplace demand growth and sustainable user active rate.
- Manage the online platform budget for your designated markets, and to maximize the effectiveness and ROI of implemented campaigns and initiatives.
- Collaborate with city teams and other functional departments to ensure business and team objectives are met.
Requirements
- 6+ years of experience in Operations or a similar analytical role; relevant experience in a high-growth start-up environment.
- Previous experience working with, analyzing, and presenting findings from large data sets.
- Proven track record of effective project management, with the ability to work with multiple stakeholders.
- Ability to work effectively with cross-cultural and functional teams.
- Strong verbal and written communication skills with fluent proficiency in written and spoken English.
- Team management experience a plus.
- Candidates with less experience will be considered as Senior Associate, Platform Growth & Operations.
We Offer
- Opportunity to work in a dynamic and fast-paced environment.
- Be part of a leading company in the logistics and mobility space.
- Competitive compensation package.
About the Company
Lalamove is a leading on-demand logistics and mobility platform in Asia. We connect people and businesses with a wide range of services, from package delivery to personal mobility, making everyday life easier and more efficient.
To all candidates: Lalamove respects your privacy and is committed to protecting your personal data. This Notice will inform you how we will use your personal data, explain your privacy rights, and the protection you have by the law when you apply to join us. Please take time to read and understand this Notice. Candidate Privacy Notice
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.