Lead Product Analyst - Send

Full-time

Compensation: GBP 75,000 - GBP 115,000 - yearly

About the Position

Wise is a global technology company, building the best way to move and manage the world’s money.

Min fees. Max ease. Full speed.

Whether people and businesses are sending money to another country, spending abroad, or making and receiving international payments, Wise is on a mission to make their lives easier and save them money.

As part of our team, you will be helping us create an entirely new network for the world's money.

For everyone, everywhere.

Responsibilities

As a Lead Product Analyst within the Send tribe, you will provide the dedicated analytical capacity needed to drive our most critical workstreams, with a focus on:

Verification & Predictability: Lead insight generation and impact tracking to improve how we verify transfers-specifically clarifying documentation requirements and removing friction from the process. Help us look around the corner to determine what the team should focus on next to make this journey seamless.
Elevating the Level of Service: Analyze how we can improve our response times and service quality to ensure customers feel supported throughout their journey. Help define the strategy for how we scale our support operations and identify which customer segments require more specialized attention to prevent churn.
Predictability as a Growth Lever: Operate on the principle that "To Fix is to Grow." By improving the reliability of our product and the efficiency of our service, directly influence customer retention and unlock further growth.

Requirements

What You’ll Bring

Technical Skills: 5+ years experience in analytical roles with strong data analysis skills (SQL & Python). Experience conducting regular A/B tests and causal analyses to determine impact of product changes on defined metrics.
KPI Setting: Experience partnering with Product Managers and other Analysts to set KPIs and monitor the impact of new product features on conversion, stickiness, and engagement.
Influence: Strong stakeholder management skills - you are collaborative, know how to influence and when to say yes or no to maximize impact. You have a bias to action - you identify what needs to be done and make it happen.
First Principles Thinking: You can take an ambiguous, open-ended problem, structure it, and solve it. Ensuring the team is working on the most impactful opportunities.

Nice to Have but Not Essential

Experience delivering high-quality data and self-serve analytics using tools like Airflow, dbt, and Looker.
Practically used and applied AI/machine learning techniques and built predictive models to get deeper insights.
Knowledge of the FinTech ecosystem.

We Offer

Salary: £75,000 - £115,000
Company Restricted Stock Units
Numerous great benefits in our London office

Key Benefits:

Hybrid working
Paid annual holiday, sick days, parental leave, and other leave opportunities
6 weeks of paid sabbatical after 4 years at Wise on top of annual leave

About the Company

Wise is a global technology company, building the best way to move and manage the world’s money.

Min fees. Max ease. Full speed.

As part of our team, you will be helping us create an entirely new network for the world's money.

For everyone, everywhere.

We're people building money without borders - without judgement or prejudice, too. We believe teams are strongest when they are diverse, equitable, and inclusive.

We're proud to have a truly international team, and we celebrate our differences.

Inclusive teams help us live our values and make sure every Wiser feels respected, empowered to contribute towards our mission, and able to progress in their careers.

If you want to find out more about what it's like to work at Wise visit Wise.Jobs.

Keep up to date with life at Wise by following us on LinkedIn and Instagram.

Job Location

London, United Kingdom

Lead Product Analyst - Send

Job description