Lead Product Designer

About the Position

Lead Product Designer

Most money apps talk at you. Cleo talks back ✨

We're not building another finance app. We're building the world's first AI financial assistant, one that actually understands your money and makes you better at it, and we're changing the world's relationship with money in the process 💰 For everyone, whatever their background or balance.

The proof: profitable, fast-growing, a unicorn with over $300M in ARR, and millions of people who now feel differently about their money.

We love original thinkers who challenge the status quo. We move fast, tell the truth, and there's nowhere to hide from good work here. If that excites you more than it scares you, you'll fit right in.

Follow us on LinkedIn for new features and the occasional roast 🔥

Responsibilities

We are currently hiring Lead Product Designers (IC) for a few Pillars across Cleo including Borrow 💰 and Subscribers 📈. Working alongside your squad run by a Product Manager, you'll be responsible for:

• Identifying new product opportunities by deeply understanding user problems, industry trends, and Cleo’s unique strengths
• Leading early-stage ideation, sketch bold product directions, and prototype innovative concepts
• Designing and running lean research and testing processes to quickly validate or de-risk assumptions
• Bringing your squad together to form and communicate a vision
• Executing designs in polished UI in close collaboration with developers
• Collaborating with cross-functional stakeholders to shape product direction
• Crafting compelling visual and verbal narratives to communicate the value and potential of new product ideas
• Building strategic business cases using customer insight, data, and market understanding to advocate for promising concepts

Requirements

• Several years of relevant experience and passion for growth-focused work at a senior+ level
• Experience in consumer-facing fintech or personal finance products
• Proven track record of high-quality execution in high-growth, fast-paced, and product-led businesses
• Strongly outcome-focused designer motivated by balancing business goals and user experience via small, quick, incremental experiment-led impact
• Ability to get deep into the data and the details to optimize existing features and journeys
• Proactive problem solver who can effectively bring structure to large or ambiguous problems to generate buy-in from stakeholders
• Strong cross-functional collaborator who can partner successfully with tech and marketing stakeholders to deliver bottom-line impact on growth

We Offer

We offer a benefits package built to support you in and out of work. Benefits vary by country 🌍 and include meaningful equity, comprehensive health, dental, and vision insurance, mental health support, a paid one-month sabbatical after four years, a learning and development platform, pension or retirement contributions, and location-specific leave entitlements.

For the full breakdown on what's available in your location, visit our Candidate Hub.

About the Company

Meet The Team 👥

Hello 👋 I'm Jack, VP of Design at Cleo. I'm excited to be growing the Experience Chapter as Cleo enters its next stage of scale.

We're a team of 50 designers, researchers, and writers working at the cutting edge of AI. We care deeply about clarity of thinking, creating exceptional end-to-end experiences, and delivering high-quality work at every stage of the design process.

We've spent the past six months overhauling how great product gets made at Cleo, with the latest tools and models built into our process. Many of the team work directly in code, building our own design tools, creating high fidelity prototypes, and shipping to production.

But, it's not only a process change - it's a product change. We're rethinking the UX of the product from the ground up, around fully agentic financial assistants that can run your financial life.

We expect our people to get genuinely close to the business, take real ownership of problems, and move comfortably between big picture thinking and the detail of making something incredibly good.

It's an exciting time to join: so much of this is being built for the first time 🚀

What Matters

Cleo's mission is to change the world's relationship with money. We can't do that without building a brilliant, genuinely diverse team - and making sure our hiring process gives everyone a fair shot, running a fair and transparent recruitment process in which every candidate is considered on their merits.

We're glad to make reasonable adjustments at any stage of the process. If there's anything we can do to support you in showing us your best, please let your recruiter or one of the team know.

We may use AI-assisted tools during the recruitment process to take support the team in different ways like taking notes or referring back to conversations. They do not replace the team and all applications are reviewed by a Cleo employee thoroughly!