Lead Service Integration Engineer

About the Position

We are looking for a Lead Service Integration Engineer for a long-term assignment (minimum 12 months) focused on Service Vendor Integration within the Store and Supply Chain domain.

This leadership position requires an experienced professional capable of spearheading the design and delivery of intricate integration projects while mentoring cross-functional teams. Operating within a hybrid cloud and on-premise environment, you will play a critical role in transforming a fragmented IT landscape by driving end-to-end system integration, improving data flow, and increasing visibility and control.

Responsibilities

• Design and implement service integrations across hybrid environments (cloud and on-premise)
• Improve data integration and flow between distributed systems
• Work with API management solutions and REST-based services (e.g., ServiceNow)
• Integrate and align process management tools to enhance system efficiency
• Develop and optimize integrations for SaaS platforms (e.g., ServiceNow)
• Drive observability and monitoring efforts using tools like Grafana to enhance system transparency
• Establish clear end-to-end visibility of environments and dependencies
• Collaborate with stakeholders to ensure system alignment and integration success

Requirements

• 5+ years of hands-on experience as a Service Integration Engineer or in a similar role
• At least 1 year of relevant leadership experience
• Solid understanding of API management and REST-based services
• Background in Kotlin (Java may be accepted as an alternative)
• Proficiency with distributed data sources and complex system landscapes
• Expertise in SaaS platform integrations, particularly ServiceNow or similar tools
• Knowledge of cloud environments, preferably Azure
• Strong skills in monitoring and observability tools like Grafana or Prometheus
• Ability to work independently, structuring complex environments effectively
• Proactive and solution-oriented mindset
• Excellent command of written and spoken English (B2+ level)

Nice to Have

• Familiarity with ServiceNow integrations for enhanced system connectivity
• Exposure to both cloud and on-premise architectures for hybrid solutions
• Understanding of IT infrastructure and SRE principles
• Showcase of a Site Reliability Engineer mindset and focus for operational excellence

Locations

• Country: Kazakhstan
• Remote: Yes

Employment Type

• Type: Full-time
• Experience Level: Senior