Tech Stack
Job Description, Responsibilities & Requirements
About the Position
Job ID R.0058152
Primary location
City of Taguig, Metro Manila
Date posted 06/01/2026
Worker type Regular
Workplace flexibility Onsite
At Empower, our vision is to transform financial lives by giving our people the freedom to transform their own. We offer a flexible work environment, fluid career paths, and celebrate internal mobility. We prioritize purpose, well-being, and work-life balance. Our inclusive environment and community involvement are core to who we are.
Empower Yourself and chart your own path while helping more customers achieve financial freedom.
Responsibilities
The Lead Specialist Client Service is responsible for the day-to-day oversight of the Client Services teams. This includes:
- Providing guidance, coaching, and training to associates on day-to-day processes and escalated items related to Client Services.
- Promoting efficiencies within the department by coordinating the review of procedure updates and implementation of changes as directed and overseen by the manager.
- Coordinating with management to establish measures of performance for the department, track said performance, and provide input for employee performance reviews.
- Ensuring completion of recurring and routine audits, reporting, and projects on a monthly/quarterly basis.
- Assisting teams with daily processing, quality control, and escalated service calls as needed, as well as other responsibilities as assigned.
Requirements
- Bachelor's Degree in Business, or equivalent experience.
- FINRA Fingerprinting required.
- Strong customer service skills and the ability to handle escalated calls involving complex situations.
- Demonstrated leadership abilities such as coaching peers and less senior employees, creating process improvements, and handling escalated matters.
- Ability to collaborate with all levels of management and teammates to accomplish daily deliverables.
- Excellent communication and organizational skills with strong attention to detail.
- Ability to multi-task and prioritize workload in a high-paced environment to complete tasks within established timelines.
- Must be fluent in English.
- Must be available to work overnight hours.
We Offer
- Competitive salary.
- Opportunities for professional growth and development.
- A welcoming and inclusive work environment.
- Flexible work environment and fluid career paths.
- Recognition of the importance of purpose, well-being, and work-life balance.
About the Company
Empower is a financial services company dedicated to helping individuals and organizations of all sizes have a clear and simple understanding of their financial status and future. We empower financial freedom for all.
Who we are
Like our name says, we empower financial freedom for all. We’re a financial services company who helps individuals and organizations of all sizes have a clear and simple understanding of where their finances are today and where they’re headed.
Our hiring process is simple
As soon as you hit apply, we get to work. Here’s what to expect, how to prepare, and when we’ll be in touch.
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