Job Description, Responsibilities & Requirements
About the Position
We are seeking a Learning and Development Manager to join WNS Global Services Inc. in Claremont, South Africa. This role involves developing and managing the implementation of the Strategic Business Units learning and development strategy, managing the operational training function and team, and contributing towards effective talent development across the business unit.
Responsibilities
- Operational training and talent development business partnering
- Operations training team management, leadership, and development
- Business Unit learning strategy and management of delivery of aligned training
- Management of the operationalization of training
- Business alignment and evaluation of training
- Create blended learning solutions using existing learning courses and resources
- Learning and development quality management and reporting
- Learning governance and compliance
- Training Business impact measurement and continual improvement
- Overseeing learning environment, coaching, and mentoring processes
Requirements
- National Certificate / Diploma in OD ETDP, Human Resources, Learning & Development, Business Administration, Operations Management, or similar
- Degree in Human Resources, Learning & Development, Business Administration, Psychology, Industrial Psychology, Operations/Performance management would be beneficial
- Minimum 7 years’ experience in a managerial role in operations management training and/or Learning and Development Leader in an operational or business delivery environment
- Learning/training Programme Design, Development, and delivery experience
- Experience working in a multi-disciplinary team across multiple stakeholders
- Skills development needs analysis, design, facilitation, management/leadership experience
- Computer literacy (MS Office) at an intermediate to advanced level - particularly MS Excel, MS Word, and MS PowerPoint
We Offer
- Competitive salary
- Full-time position
- Rotational shift 24/7, Monday to Sunday
- Professional development opportunities
About the Company
WNS Global Services Inc. (NYSE: WNS) is a global Business Process Management (BPM) leader. WNS offers business value to 400+ global clients by combining operational excellence with deep domain expertise in key industry verticals, including Banking and Financial Services, Consulting and Professional Services, Healthcare, Insurance, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Telecommunications, Travel, and Utilities. Globally, the group’s over 41,000+ Professionals serve across 60 delivery centers in 16 countries worldwide, including China, Costa Rica, India, the Philippines, Poland, Romania, South Africa, Sri Lanka, UK, and US.
WNS South Africa has been in operation since 2003 and built a reputation as the industry leader for Business Process Outsourcing (BPO) in South Africa, with a growing footprint into Africa. We are a strategic partner for delivering a full range of basic to complex processes from our eight delivery centers across South Africa, employing 4000+ people.
Why join us?
We promise our employees to experience role clarity, coaching and mentoring, professional development, and a structured career path through our 5 people promises and keeping employee experience at the core. Experience the culture of outperformance, engagement, celebration, and also contribute to society through our WNS Cares Foundation, where you have the opportunity to support meaningful initiatives and make an impact in the community.