Learning Engagement Specialist
Primary stack
Nice to have's
Job description
About the Position
Learning Engagement Specialist
Kuala Lumpur
About Us
At Sitecore, our mission is to simplify how brands reach, engage, and serve people by delivering intelligent, personalised digital experiences that connect the world. We empower the world’s most iconic brands to build lifelong relationships with their customers-seamlessly, smartly, and at scale.
As the leading provider of agentic digital experience software, Sitecore brings together content, commerce, and data into one composable platform that enables brands to deliver millions of meaningful, adaptive experiences every day. Trusted by global leaders such as American Express, Porsche, Starbucks, and L’Oréal, Sitecore helps brands transform engagement through experiences that are not only personalised but predictive and dynamic.
Our foundation is our people-a diverse, passionate, and collaborative global team spanning over 25 countries. We believe that every experience matters, and that belief starts with how we work together. Our values-empathy, accountability, clarity, and growth-guide how we lead, innovate, and connect. They are the behaviors that bring our mission and vision to life, every day, in every interaction.
As we continue to evolve, we are actively cultivating AI skills across our teams to unlock new levels of creativity, efficiency, and insight. From engineering to customer experience, AI capabilities are becoming integral to how we design, build, and deliver the next generation of digital experiences.
Learn more at Sitecore.com
Responsibilities
- Plan and execute communications that promote learning programs, certifications, and training events.
- Create engaging content for internal and external channels, including LinkedIn, Slack, newsletters, and email campaigns.
- Help drive learner engagement through campaigns, reminders, and promotional initiatives.
- Monitor registrations, attendance, certifications, and learner engagement metrics.
- Analyze engagement data and identify opportunities to improve participation and adoption.
- Partner with internal teams to amplify learning initiatives.
- Monitor shared learning inboxes and respond to learner inquiries in a timely manner.
- Update training documentation, internal knowledge bases, and learning resources.
- Prepare recurring reports and dashboards on registrations, certifications, learner activity, and program performance.
- Identify operational issues and suggest process improvements.
- Handle recurring enablement tasks, including weekly vouchers and program administration.
- Create and manage training-related orders in Salesforce and other ordering systems.
- Analyze learner feedback surveys and identify opportunities to improve the learner experience.
Requirements
- 1-3 years of relevant professional experience.
- Strong written and verbal communication skills.
- Outgoing and confident communicator who enjoys engaging with people across a variety of audiences.
- Strong attention to detail and organizational skills.
- Experience working with Microsoft Office applications, including Excel, PowerPoint, Word, and Teams.
- Experience working with data and reporting; Power BI experience is a plus.
- Ability to learn new systems, tools, and processes quickly.
- Experience creating communications or supporting social media channels.
- Proactive, responsive, and able to work independently.
- Ability to multi-task and prioritize in a fast-paced environment.
- Flexibility to participate in meetings outside standard working hours, including EMEA business hours (3:00 PM–12:00 AM KL time).
Nice to Have
- Experience in Learning & Development, Enablement, Customer Success, Operations, or Program Coordination.
- Familiarity with Learning Management Systems (LMS), certification programs, credentialing platforms, or voucher administration.
- Experience supporting customer or partner education programs.
- Bachelor's degree in Business, Communications, Marketing, or a related field.
- Salesforce experience.
We Offer
- Competitive salary
- Opportunity to work in a dynamic and innovative environment
- Professional growth and development opportunities
- Collaborative and inclusive workplace culture
About the Company
Sitecore is proud to be an equal opportunity workplace. We are committed to equal employment opportunity without unlawful regard to race, color, ancestry, religion, gender, national origin, sexual orientation, age, citizenship, marital status, disability, veteran status, or any other local legally protected characteristic.
© Sitecore Germany. This job description was sourced from the employer's public career page. TheJob is not the employer — we index the posting and route candidates to the source. All content rights and hiring decisions belong to the employer.