Legal Response Specialist

About the Position

We are hiring a Legal Response Specialist for Perplexity's Support team to handle legal and other sensitive tickets. You'll help Legal answer routine requests for information and support Governance, Risk & Compliance, or GRC, on privacy and security requests.

Locations

• San Francisco, California, United States
• New York City, New York, United States
• Washington D.C., United States

Employment Type

Full-time

Work Location Type

Hybrid

Department

Customer Success & Support

Compensation

• $100K – $115K • Offers Equity

U.S. Benefits

Full-time U.S. employees enjoy a comprehensive benefits program including equity, health, dental, vision, retirement, fitness, commuter and dependent care accounts, and more.

International Benefits

Full-time employees outside the U.S. enjoy a comprehensive benefits program tailored to their region of residence.

USD salary ranges apply only to U.S.-based positions. International salaries are set based on the local market. Final offer amounts are determined by multiple factors, including experience and expertise, and may vary from the amounts listed above.

Responsibilities

• Monitor designated Support and Legal channels, assess urgency, and route requests for human review. Promptly escalate government, court, law enforcement, and legal-threat requests according to approved procedures.
• Respond to routine requests using Legal-approved templates and guidance. Escalate matters requiring legal interpretation or disclosure of user information.
• Answer routine requests for information under Legal's guidance. Gather account history and draft responses for matters that need review.
• Help GRC process data subject requests and meet deadlines. Follow approved identity-verification and data-handling procedures.
• Coordinate security questionnaires and data protection agreements, with Legal and GRC responsible for substantive review and approval.
• Track each case through completion, including after handoffs. Record decisions, follow up on deadlines, and confirm the work is done before closing.
• Work with Support Engineering to test routing, AI bypass rules, auto-close protections, and alerts. Investigate missed cases and verify fixes.
• Keep approved replies and handoff instructions current with Legal and GRC. Arrange backup coverage so cases keep moving when you're out.
• Handle other sensitive support escalations. Report backlog, response times, overdue cases, and recurring problems to Support, Legal, and GRC.

Requirements

• 5+ years in support, trust and safety, legal or privacy operations, or compliance, ideally at a technology company.
• Experience handling legal, privacy, or law enforcement requests.
• Working knowledge of GDPR, CCPA, and data subject requests.
• Judgment about when to involve Legal or GRC, and care with confidential and privileged information.
• Clear writing, including in sensitive customer conversations.
• Ability to manage competing deadlines and follow through without reminders.
• Experience improving support processes with technical teams, including automation and AI safeguards.

Nice to Have

• Experience with Intercom, Decagon, Linear, or Kodex.
• Paralegal, privacy, or compliance experience or certification.
• Experience with security questionnaires, SOC 2, ISO 27001, or HIPAA.
• Familiarity with AI products or data tools for case reviews.

We Offer

• Competitive salary range of $100K - $115K per year.
• Comprehensive benefits program for full-time U.S. employees.
• Equity options.
• Opportunity to work in a dynamic and innovative environment.

About the Company

Perplexity is a leading company in the technology sector, dedicated to providing innovative solutions and exceptional customer support. We value our employees and offer a supportive and inclusive work environment.