Level 2 Operations Support Analyst – Finacle Treasury Management (FTM)

About the Position

Join Luxoft as a Level 2 Operations Support Analyst for Finacle Treasury Management (FTM) in Chennai, India. Provide production support and ensure system stability.

Responsibilities

• Provide Level 2 application support for Finacle Treasury modules.
• Investigate, analyze, and resolve production incidents within defined SLAs.
• Monitor daily treasury operations and ensure successful execution of end-of-day and beginning-of-day activities.
• Perform root cause analysis for recurring issues and recommend preventive actions.
• Coordinate with Level 3 support, Finacle product teams, infrastructure teams, database administrators, and business stakeholders.
• Support treasury business functions including Money Market, Foreign Exchange, Securities, Derivatives, Treasury Settlements, Limits and Exposure Management.
• Validate and troubleshoot trade lifecycle issues, settlement failures, interface failures, and reconciliation exceptions.
• Support interfaces between FT and surrounding systems such as Core Banking, SWIFT, RTGS, Accounting, Market Data, and Regulatory Reporting systems.
• Perform application health checks, log analysis, batch monitoring, and service monitoring.
• Support deployment validation, release activities, and post-implementation verification.
• Create and maintain operational procedures, knowledge base articles, and support documentation.
• Participate in disaster recovery exercises and business continuity testing.
• Provide on-call support during critical business periods and production outages.
• Develop, maintain, and enhance operational, regulatory, MIS, and business reports as required by treasury users and management.
• Analyze reporting requirements and support report generation using SQL, database queries, and available reporting tools.
• Perform minor customizations, parameter changes, screen modifications, and configuration updates within the Finacle Treasury platform in accordance with change management processes.
• Support testing, validation, and deployment of report enhancements and minor application customizations.
• Support deployment validation, release activities, and post-implementation verification.

Requirements

Must Have

• 5–8 years of experience in Treasury
• Technical Skills:
  • Strong hands-on experience with Finacle Treasury (FT).
  • Good understanding of treasury products, trade processing, settlements, and accounting flows.
  • Experience in troubleshooting application, middleware, and integration issues.
  • Knowledge of Unix/Linux operating systems.
  • Strong SQL skills for data analysis and troubleshooting.
  • Experience with Oracle databases.
  • Understanding of batch processing, scheduling tools, and application monitoring solutions.
  • Familiarity with APIs, web services, file-based integrations, and message-based interfaces.
  • Exposure to SWIFT messaging standards (MT/MX) is preferred.
• Functional Knowledge:
  • Treasury Front Office, Middle Office, and Back Office processes.
  • Financial instruments including FX, Money Market, Bonds, Securities, and Derivatives.
  • Trade capture, confirmation, settlement, accounting, and reconciliation processes.
  • Regulatory and audit requirements applicable to treasury operations.
• Required Competencies:
  • Strong analytical and troubleshooting skills.
  • Ability to manage multiple incidents and priorities simultaneously.
  • Excellent communication and stakeholder management skills.
  • Experience working in ITIL-based support environments.
  • Ability to prepare incident reports, RCA documents, and operational dashboards.
  • Customer-focused approach with strong attention to detail.

Nice to Have

• Preferred Certifications:
  • ITIL Foundation Certification.
  • Oracle or Linux Administration certifications (preferred).

We Offer

• Competitive salary
• Opportunity to work in a dynamic and innovative environment
• Professional growth and development opportunities

About the Company

Luxoft is a global leader in digital transformation and technology services, empowering businesses to thrive in the digital era. We are committed to delivering excellence and innovation to our clients.

Languages

• English: B2 Upper Intermediate

Seniority

• Senior

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