Level 3 MSP Engineer
Primary stack
Nice to have's
Job description
About the Position
We're on the hunt for a Level 3 MSP Engineer!
Our client is a leading Managed Services Provider that has been in the industry for nearly fifteen years. They like to think of themselves as a community-centered organization: they have clients in different sectors within their region, and their mission is to help them succeed. Their values? To do it with empathy – they want to deliver friendly, caring, and responsive service 100% of the time.
This role combines hands-on technical expertise with client-facing project leadership, focusing on Microsoft 365 ecosystem optimization and security enhancement.
Responsibilities
- Deliver expert-level support for Microsoft 365, Azure, endpoint security, and modern workplace solutions
- Lead technical projects including SharePoint migrations, Intune deployments, and security implementations
- Resolve escalated technical issues with systematic troubleshooting approaches
- Create comprehensive documentation and communicate effectively with clients at all technical levels
- Participate in project planning, scope management, and timeline development
Requirements
- MSP Background: Experience supporting multiple clients simultaneously, preferable in a managed service provider setting. Proficiency in time tracking and project estimation.
- Microsoft 365 Core Expertise:
- SharePoint Online: Template deployment and Teams integration
- Intune/Autopilot: Device management and policy configuration
- PowerShell: Regular scripting for automation and troubleshooting
- Email Systems: Migration experience, DNS management (SPF, DKIM, DMARC), spam protection
- Security: Microsoft Defender and Purview experience preferred
- Compliance: M365 tenant hardening and security best practices
- Communication & Collaboration:
- Exceptional English communication skills (verbal, written, documentation)
- Experience with ticketing systems and professional client interaction
Nice to Have
- Security services: vulnerability scanning, DLP, zero trust principles
- Virtualization: Azure Virtual Desktop, Docker, VMs
- SASE and SIEM/SOAR concepts
Professional Attributes
- Continuous learner: Actively engaged in training, certifications, or professional communities
- Adaptable: Flexible approach to changing requirements while maintaining quality
- Results-focused: Prioritizes client outcomes over technology deployment
- Detail-oriented: Systematic documentation and delivery processes
Work Requirements
- Schedule: Available during Pacific Time business hours (8:00 AM – 5:00 PM PT)
- Flexibility: Responsive during client emergencies
We Offer
- Tight-knit team of experienced technical professionals
- Exposure to diverse technologies and industries
- Long-term growth potential with performance-based advancement
- Opportunity to make meaningful improvements to client environments
About the Company
Our client is a leading Managed Services Provider that has been in the industry for nearly fifteen years. They like to think of themselves as a community-centered organization: they have clients in different sectors within their region, and their mission is to help them succeed. Their values? To do it with empathy – they want to deliver friendly, caring, and responsive service 100% of the time.
© DistantJob. This job description was sourced from the employer's public career page. TheJob is not the employer — we index the posting and route candidates to the source. All content rights and hiring decisions belong to the employer.
A Remote IT Staffing Agency headquartered in Montreal, Canada.We hire IT professionals from all over the world to work remotely on behalf of our clients from Canada and United States.