Job Description, Responsibilities & Requirements
About the Position
Join DraftKings as a Lifecycle Associate, where you'll craft unforgettable experiences for VIP players, focusing on customer service excellence and operational effectiveness.
Responsibilities
- Engage with high-potential players through a variety of communication channels while creating strong, authentic relationships.
- Effectively evaluate a player's potential for placement in the DraftKings VIP Program.
- Assist in developing and optimizing strategies for player engagement and qualification.
- Compile feedback to support improvements to the onboarding process that will continue to promote a positive player experience.
- Contribute to business acquisition efforts for new state product launches.
Requirements
- Bachelor’s degree in a related field and at least 1 year of experience in a client-facing role.
- An analytical and solutions-focused mindset to achieve results for our customers.
- Adaptability in a fast-paced, highly collaborative, and entrepreneurial environment.
- Willingness to travel and work nights and weekends.
- Must be able to obtain and maintain required State Gaming Licenses.
We Offer
- Competitive salary range: $54,400.00 - $68,000.00 USD per year, plus bonus, equity, and benefits as applicable.
- Comprehensive health benefits, including medical, dental, and vision plans.
- Free access to programs such as free therapy sessions, the Calm App, Virtual Yoga Classes, and more.
- 14 weeks of 100% paid parental leave for all global team members.
- Workplace lactation support and partnership with Care.com for backup childcare.
- Pet insurance to help save on vet expenses.
- Gym reimbursement for part of your gym membership.
- Financial planning assistance, including 401(k) matching and programs like Origin Financial.
- Commuter benefits to help lower costs on your daily commute.
- Tuition Reimbursement Program for eligible team members.
About the Company
At DraftKings, AI is becoming an integral part of both our present and future, powering how work gets done today, guiding smarter decisions, and sparking bold ideas. It’s transforming how we enhance customer experiences, streamline operations, and unlock new possibilities. Our teams are energized by innovation and readily embrace emerging technology. We’re not waiting for the future to arrive. We’re shaping it, one bold step at a time.
DraftKings is proud to be an equal-opportunity employer. We do not tolerate discrimination of any kind and are committed to providing equal employment opportunities regardless of your gender identity, race, nationality, religion, sexual orientation, status as a protected veteran, or status as an individual with a disability.