Line 1 Risk Manager – Daily Banking

About the Position

Line 1 Risk Manager – Daily Banking

ING Australia is on the lookout for an experienced Line 1 Risk Manager to join our Daily Banking Tribe, supporting our Retail Bank.

As the Line 1 Risk Manager – Daily Banking, you will be the go-to expert for ensuring ING’s everyday banking products are safe, compliant, and customer-focused. This role is about more than just ticking boxes – you’ll embed risk thinking into the heart of our agile Tribes, working across Daily Banking, Digital, and Customer Interaction teams. From identifying operational risks in product lifecycles to designing smart controls and participating in project deliveries, you’ll ensure we stay ahead of regulatory obligations while delivering great customer outcomes. You’ll lead risk reviews, regulatory changes, and partner with stakeholders to uplift risk maturity across the business. This is a hands-on role where you’ll balance customer, risk, compliance, and business with innovation, influence decisions at all levels, and help shape the future of banking – all while thriving in a fast-paced, collaborative environment.

Responsibilities

• Embed risk thinking into agile squads across Daily Banking, Digital, and Customer Interaction Tribes, ensuring compliance and strong risk culture.
• Identify and assess operational risks in product lifecycles, design and implement effective controls, and uplift the risk control framework.
• Be the risk lead in projects and change initiatives, delivering risk assessments, stakeholder engagements, and ensuring safe delivery.
• Partner with stakeholders and 2nd line teams to ensure regulatory obligations are met and processes align with group standards.
• Drive continuous improvement by reviewing end-to-end processes, identifying gaps, and contributing to projects that enhance risk maturity.
• Provide expert advice and reporting, chair risk meetings, and influence decisions to keep products operating safely within risk appetite.

Requirements

• Proven experience in line 1 risk management (minimum 3 years), ideally within retail banking or financial services.
• Solid understanding of regulatory frameworks and compliance obligations in Australia (ASIC, APRA, AFCA).
• Hands-on knowledge of the first line of defence, including designing, testing, and implementing effective controls and risk in change risk assessments.
• Excellent stakeholder management and communication skills, with the ability to influence and negotiate at all levels.
• Analytical and problem-solving mindset, capable of turning complex issues into practical, customer-focused solutions.
• Agile and adaptable, thriving in fast-paced environments and comfortable working across multiple business units.

Nice to Have

• Experience with Agile methodologies
• Strong problem-solving skills

We Offer

• Discounted ING Health Insurance
• An additional Rest Day to support your wellbeing
• An IMPACT day to volunteer on approved sustainability activity

About the Company

At ING, we’re all about making life simpler and more rewarding - for the people who bank with us, the team members who work with us, and the communities we’re proud to support. Joining ING means stepping into an environment where your individuality isn’t just welcomed - it’s celebrated. We’ve built a culture that’s fun, inclusive, and supportive, giving you the freedom to be yourself, so you can do your thing.

Whether you’re taking ownership of exciting projects, thinking outside the box, or working with global colleagues, you’ll find ING is the kind of place where growth isn’t just a possibility; it’s a promise. As a WGEA Employer of Choice for Gender Equality and Family Inclusive workplace, you’ll feel the difference in how we value and champion our people.

We make hiring decisions based on your skills, capabilities, and how you align with our values - not on ticking every box. So, if you’re interested but don’t meet all the criteria, we encourage you to apply. We’re invested in fostering a diverse and inclusive workplace where everyone feels like they belong. We’re your allies in helping you do your thing during the recruitment process, so let us know (email below) if you require any support or adjustments when you apply.

Sound like your kind of vibe? We can’t wait to hear from you!

(One last note: We operate using a direct talent sourcing model, so no agency introductions, please.)

ING is Australia’s most recommended bank according to RFI Global’s Consumer Atlas Survey, January–June 2025 (n = 29,510) when compared to customers of the 10 largest ADIs operating in Australia.

Need more?

Contact: Mark Montgomery on [email protected]

For support and adjustments, including DEI, LGBTQI+ confidential application support enquiries: [email protected]

Applications close Monday 15th June 2026

Before you apply

Here at ING we consider employee development to be important and encourage existing employees to apply for suitable internal positions. It is expected that any employee applying for a vacant position would have been in their current role for a minimum of twelve (12) months before applying. This may be waived in special circumstances and after consultation with your Manager.

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Chez ING, nous voulons libérer tout le potentiel de nos collaborateurs, grâce notamment à une culture inclusive où tout le monde peut se développer et avoir un impact sur nos clients et sur la société. Nous veillons à ce que la diversité, l'équité et l'inclusion soient prioritaires. En tant qu'employeur souscrivant au principe de l'égalité des chances, nous ne tolérons aucune forme de discrimination, qu’elle soit liée à l'âge, au sexe, à l'identité sexuelle, à l'origine culturelle, à l'expérience, à la religion, à la race, à l'origine ethnique, au handicap, aux responsabilités familiales, à l'orientation sexuelle, à l'origine sociale ou à tout autre statut protégé par la législation. Si vous avez besoin d'aide lors du processus de candidature et/ou d'entretien, veuillez contacter le (la) recruteur(se) du poste concerné. Nous serons heureux de vous accompagner pour garantir un processus équitable et accessible. Apprenez-en plus sur notre engagement en faveur de la diversité, de l’inclusion et de l’appartenance.

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