Linux Desktop Support Associate

About the Position

We are seeking a Linux Desktop Support Associate to join our team at the Canonical office in London, UK. This role is ideal for a prospective Linux Engineer/Administrator passionate about Linux and Customer Success. You will support the technical needs of customers leveraging Ubuntu and open-source products, providing technical support to our employees and customers, and facilitating AV support for office conferences and events.

Canonical is a leading provider of open-source software and operating systems, with our platform, Ubuntu, widely used in breakthrough enterprise initiatives such as public cloud, data science, AI, engineering innovation, and IoT. Our customers include the world's leading public cloud and silicon providers, and industry leaders in many sectors.

Responsibilities

• Empathetic Engagement: Partner directly with customers to understand and resolve their technical roadblocks.
• Collaborative Problem Solving: Work with internal engineering teams to bridge the gap between complex code fixes and customer satisfaction.
• True Ownership: Manage support cases with integrity, ensuring commitments are honored and customer expectations are communicated transparently.
• Ubuntu Lifecycle Guidance: Develop a rich understanding of the Ubuntu development process to provide customers with clear timelines for engineering fixes.
• Knowledge Advocacy: Author and maintain accessible knowledge base articles to elevate the open-source community.
• Operational Reliability: Participate in a regular weekend working rotation to maintain continuity of care for our global partners.

Requirements

• Communication Excellence: Exceptional written and spoken English.
• The Soft-Skill Edge: Genuine passion for helping people and emotional intelligence.
• Academic Dedication: Exceptional academic track record.
• Educational Background: Undergraduate degree in a technical subject or a compelling alternative path.
• On-Site Technical Leadership: Based in our London, UK office.
• Driven Mindset: Proven track record of outstanding results.
• Linux & Cloud Familiarity: Solid foundation in Linux systems.
• Analytical Curiosity: Strong troubleshooting mindset.
• Development Fundamentals: Basic programming logic.

We Offer

• Distributed work environment with twice-yearly team sprints in person
• Personal learning and development budget of USD 2,000 per year
• Annual compensation review
• Recognition rewards
• Annual holiday leave
• Maternity and paternity leave
• Employee Assistance Programme
• Opportunity to travel to new locations to meet colleagues
• Priority Pass, and travel upgrades for long haul company events

About the Company

Canonical is a pioneering tech firm at the forefront of the global move to open source. As the company that publishes Ubuntu, we are changing the world of software. We recruit on a global basis and set a very high standard for people joining the company. We expect excellence - in order to succeed, we need to be the best at what we do. Most colleagues at Canonical have worked from home since its inception in 2004. Working here is a step into the future, and will challenge you to think differently, work smarter, learn new skills, and raise your game.

Canonical is an equal opportunity employer. We are proud to foster a workplace free from discrimination. Diversity of experience, perspectives, and background create a better work environment and better products. Whatever your identity, we will give your application fair consideration.