Linux Support Engineer

About the Position

Linux Support Engineer

Porto, Portugal

We’re looking for a Linux Support Engineer who will join our Hotline Support Team (Level 2 support) in a shift-based environment.

As a Level 2 Technical Support Engineer you will assist in resolving all issues and perform regular troubleshooting on the Eidosmedia Products stack; you will ensure the smooth running of day-to-day objectives, delivering excellent customer service and first-class technical support for our customers.

Responsibilities

• Serve as the first point of contact for customers seeking technical assistance over the phone or email.
• Provide first-level contact and convey resolutions to their issues.
• Perform remote troubleshooting through diagnostic techniques and investigate user problems (systems, hardware, or software) identifying their source.
• Determine possible solutions in cooperation with support teams and advise users on appropriate action.

Requirements

• Computer Engineering, Computer Science degree, or IT High School diploma.
• Good knowledge of Linux Server.
• Good knowledge of Web and Application Server (Tomcat, Nginx, Apache).
• Basic knowledge of framework HA (Veritas/Monit/RHCS).
• Ability to troubleshoot and diagnose problems and analyze logs.
• Good knowledge of scripting (Bash or Python on a UNIX or Linux platform).
• Good English skills.
• Teamwork and excellent communication skills.

We Offer

• Salary range: €26,000-30,000 gross per year, depending on experience.
• Compensation for weekend and holiday shifts: €65 per day.
• Health Insurance management (with dental cover).
• Meal Allowance of €10.00 per working day.
• Udemy and LinkedIn Learning account for self-paced learning.
• Remote working & Transportation allowance: €60 per month.
• A one-time bonus of €100 for a home workstation.

About the Company

Eidosmedia is the world leader in content management and digital publishing solutions in the media and financial services sector. Our software covers the entire lifecycle of content, from authoring, management, workflow, design, to sharing, publishing, and delivery, with open technologies and modern frameworks. We are innovators and disruptors, and we help our customers maximize the productivity and flexibility of their operations through the application of modern, digital technologies.

Eidosmedia has always been an international company composed of people from diverse cultures, countries, religions, and backgrounds. Diversity is one of our strengths and colleagues are treated equally irrespective of race, religion, age, gender, or sexual orientation - everybody’s contribution is valued in an atmosphere of mutual trust and respect.

If you think you have what it takes to succeed in this role, then apply immediately!