Managed Services Application Engineer - EDI

About the Position

We are seeking a Managed Services Application Engineer - EDI to ensure the reliability, performance, and uptime of mission-critical enterprise software.

Responsibilities

• Monitor and diagnose the performance of N4 TOS software and associated systems.
• Consult with customers to troubleshoot and resolve reported issues related to N4 TOS software.
• Review and administer customer software setups and configurations, ensuring alignment with best practices.
• Respond to and resolve customer inquiries in accordance with Service Level Agreements (SLAs), maintaining high standards of service delivery.
• Standby for critical P1 incidents, with availability to work weekends or shifts as necessary to support customers 24/7.

Requirements

• Bachelor’s degree or relevant college qualification.
• Minimum of 3 years of experience as a services consultant or support engineer for mission-critical enterprise software or in a related field.
• In-depth technical expertise with a proven ability to troubleshoot incidents effectively.
• Highly self-motivated and detail-oriented with a focus on achieving results.
• Strong analytical and problem-solving capabilities.
• Ability to prioritize tasks effectively in high-pressure environments.
• Strong customer service orientation, ensuring customer satisfaction.

Nice to Have

• Experience in the maritime or logistics industry is highly desirable.
• Familiarity with N4 Terminal Operating System (TOS) is a significant advantage.
• Experience working in distributed, virtual teams, demonstrating effective collaboration.
• Positive attitude and strong work ethic, with a commitment to excellence.
• Professional demeanour, personality, and communication skills.
• Effective verbal and written communication abilities, facilitating clear information exchange.
• Excellent organizational and multitasking skills, ensuring efficient workflow.
• Outstanding customer service and follow-up skills, promoting strong customer relationships.
• Strong listening skills to understand customer needs and concerns.
• Proven ability to complete tasks and meet deadlines consistently.
• Demonstrated pride in work, team, and company objectives.
• Exhibits relentless energy and enthusiasm in professional endeavours.
• Ability to work effectively in a team environment and follow instructions accurately.
• Multilingual capabilities are a plus.

We Offer

• Full-Time employment opportunity.
• Remote work mode.
• Competitive salary (details not specified).
• Opportunity to work in a mission-critical environment.

About the Company

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