Managed Services EDI Engineer

About the Position

We are seeking a Managed Services EDI Engineer to monitor, configure, and troubleshoot EDI systems for seamless message processing and customer satisfaction.

Responsibilities

• Monitor and diagnose EDI performance within Client software.
• Configure and deploy new EDI messages for customers.
• Onboard new trading partners, ensuring seamless integration with EDI systems.
• Research and resolve EDI errors in real time to ensure seamless message processing.
• Troubleshoot customer-reported EDI issues and provide effective solutions.
• Respond to and resolve customer inquiries in accordance with Service Level Agreements (SLAs), maintaining high standards of service delivery.
• Standby for critical P1 incidents, with availability to work weekends or shifts as necessary to support customers 24/7.

Requirements

• Bachelor’s degree or relevant college qualification.
• Minimum of 5 years of experience managing EDI in an enterprise software environment or a related field.
• Strong expertise in both U.S. (ANSI X12) and UN (EDIFACT) EDI formats, including transaction sets such as BAPLIE, COPARN, COPRAR, 315 (UN/EDIFACT) and 214, 310, 322, 404 (ANSI X12).
• Highly self-motivated with strong attention to detail.
• Proven analytical and problem-solving skills.
• Ability to prioritize tasks effectively in high-pressure environments.
• Strong customer service orientation with a commitment to client satisfaction.

Nice to Have

• Experience in the maritime or logistics industry.
• Familiarity with Client TOS.
• Experience working in distributed virtual teams.
• Multilingual proficiency.

We Offer

• Competitive salary.
• Full-time employment.
• Remote work mode.
• Rotational Shift timing.

About the Company

This role is critical to ensuring seamless and efficient EDI operations, directly supporting the smooth functioning of customers’ supply chain and logistics processes.