Managed Services Operations Manager

About the Position

We are seeking a Managed Services Operations Manager to lead our MS Operations team, ensuring reliability and stability of Ledger's critical production platforms.

Responsibilities

• Own and lead the MS Operations function, including people management, priorities, and operational accountability.
• Provide technical leadership on operational architecture, tooling, automation, and incident response.
• Own day-to-day operational stability, operational readiness, and change validation for Ledger services.
• Define and own the on-call operating model; act as operational lead during major incidents.
• Act as the SME for operational observability, defining requirements and validating monitoring and alerting effectiveness.
• Drive continuous improvement, reducing operational debt and improving reliability and efficiency.
• Own and track key operational KPIs (MTTR, incident recurrence, on-call health).
• Represent Managed Services Operations in cross-team operational and governance discussions.
• Identify, assess, and escalate operational risks (capacity, tooling, skills, process gaps), with clear mitigation proposals to the Managed Services Director.

Requirements

• Senior experience in production tech operations, SRE, or platform operations.
• Proven leadership of tech operations teams with accountability for service stability.
• Strong experience with cloud-native environments (AWS, Kubernetes, observability tooling).
• Hands-on incident management and tech incident leadership experience.
• Strong communication, ownership mindset, and ability to work cross-functionally.

Nice to Have

• Experience with contractor-based teams.
• Exposure to high-availability, security-sensitive 24/7 production environments.
• Experience working in multicultural and international team environments.

We Offer

• Flexible work options - Our hybrid policy allows employees to work from home up to 3 times per week.
• Health & Wellness support - Health and Life Insurance.
• Financial growth opportunities - Employees can become shareholders in Ledger as well as other financial benefits depending on your country of work.
• Commuter allowance - Ledger offers a commuter allowance to contribute to your preferred means of transportation.
• Learning & Development - A comprehensive suite of training solutions providing a personalized learning experience for every employee.

About the Company

We’re a team of experts pushing the limits of what’s possible, united by our common goal to unlock true freedom through digital ownership, making technology accessible for all. We believe in a world where users, creators, and enterprises manage their value with ownership and freedom. Our mission is simple: to make self-custody accessible and give people the keys to their own financial futures.

If you want to make a true impact, we want you to join us at Ledger.