Manager, Agent Architecture US

About the Position

We are looking for a Manager, Agent Architecture to join our team in New York Office or remotely within the USA. Parloa's mission is to make every customer conversation feel effortless for both customers and the companies serving them. As agentic AI accelerates, Parloans are shaping the foundation of a new era in customer experience, one where customer support is no longer transactions, but meaningful exchanges.

Responsibilities

• Team Leadership: Own hiring for Agent Architect roles, run weekly 1:1s, performance reviews, and career conversations, and build development plans that help each person grow. Set ramp expectations for new hires and coach Associate and mid-level Agent Architects on prompt engineering, conversation design, and customer-facing judgment.
• Capacity and Stakeholder Alignment: Set team goals and OKRs aligned with Professional Services priorities, manage capacity and workload across concurrent engagements, and surface resourcing tradeoffs early. Represent the Agent Architecture team to Sales, Product, Engineering, customers, and partners.
• Hands-on Agent Delivery: Personally guide customers through AI Agent implementations, from strategic advice to scoping to end-to-end delivery. Serve as the escalation point when agent performance degrades.
• Quality and Best Practices: Define what good looks like for agent quality, enforce it through review, and make it repeatable across every live project. Document best practices for internal and external audiences, and turn recurring field problems into structured feedback for Product.

Requirements

• Strong leadership experience with a proven track record in people management, coaching, and team development. Being able to independently manage capacity, delivery, and escalations, providing clear structure and direction while bringing the technical depth needed to coach the team and remove blockers.
• 3+ years of conversation design and AI agent development experience, with a track record of building scalable solution architecture and conversational experiences grounded in real user needs.
• Skilled in advanced prompt engineering, comfortable integrating REST APIs and working with JavaScript.
• Strong project and stakeholder management skills, with significant experience working with enterprise customers, including in escalated or high-pressure situations.
• Sound judgment on capacity and prioritization: you can say what your team can and cannot absorb, and back it up with reasoning.

We Offer

• Competitive salary range of $160,000 - $200,000 USD
• On-Target Earnings (OTE) consisting of a base salary and performance-based variable component, in addition to an equity package.

About the Company

At Parloa, we're at the beginning of a new era in customer experience, one where AI doesn't just respond, but understands, reasons, and takes action. We're building agentic AI that enterprises trust with their most important customer moments: complex questions, high volumes, real stakes. We're here to raise the standard: making every conversation seamless, intelligent, and genuinely helpful. If you care about shaping how businesses and customers connect at scale and want your work to matter in real, everyday moments, this is where you do it.

We're backed by leading global investors like General Catalyst, EQT Ventures, and Altimeter Capital, and we're scaling with a clear ambition: to become the global category leader in enterprise-grade conversational AI.

Parloa is committed to upholding the highest data protection standards for our clients' and employees' data. All our employees are instrumental in ensuring the utmost care, GDPR, and ISO compliance, including ISO 27001, in handling sensitive information.

Parloa is an E-Verify employer in the USA. We provide equal opportunities to all qualified applicants regardless of race, gender, sexual orientation, age, religion, national origin, disability status, socioeconomic background, and other characteristics.