About the Position

Manager- AI Workspace Administrator

About the Company

VML is a global creative company that combines brand experience, customer experience, and commerce to create connected brands that drive growth. Guided by a Human First philosophy, VML is known for its innovative work for brands and consistently ranks among the world’s leading creative companies, including the WARC Creative 100. VML’s global network spans 55+ markets with principal offices in Buenos Aires, Kansas City, London, New York, São Paulo, Shanghai, and Singapore.

VML is part of WPP, the trusted growth partner for the world's leading brands. Powered by exceptional talent and our agentic marketing platform WPP Open, WPP unites cutting-edge media intelligence and data solutions, creativity, production, enterprise solutions, and expert strategic counsel.

For more information, please visit www.vml.com and follow along on LinkedIn #WeAreVML.

Responsibilities

Identity Management: Serve as regional lead for platform identity, maintain user lists, and run periodic audits and attestations.
Access Control (RBAC): Define, assign, and govern WPP Open User Groups and role-based permissions.
Level 1 Help Desk: Be the first point of contact for user questions on AI Agents and tools; resolve or escalate as needed.
Hub Maintenance: Execute system configuration changes - adding, deleting, and modifying workspaces and integrations.
Data Maintenance & Cleanup: Perform routine hygiene tasks and escalate larger remediation efforts to the data team.

Requirements

Experience: 2+ years in system administration, IT operations, or technical help desk (Entra ID, Okta, Salesforce, Jira, or SaaS admin).
Access Control: Solid grasp of RBAC, SSO, and security and compliance fundamentals.
Tech Savviness: Comfort with ticketing systems, collaboration hubs, and basic API concepts.
Communication: Patience, empathy, and clarity supporting non-technical creative and business users.
Organization: A methodical, checklist-driven approach to documentation and audits.

We Offer

Competitive Salary: $60,000-$140,000 USD per year.
Hybrid Work Environment: Teams in the office an average of four days a week.
Benefits Package: Comprehensive benefits available. Click WPP Benefits for more details.

About the Opportunity

This is an exciting opportunity to join the team dedicated to WPP’s critically important client, Ford Motor Company. The Manager of AI Workspace Administrator is execution-focused, detail-oriented Platform Administrator to act as the operational backbone of WPP Open (WPP’s AI platform) for the WPP | Ford team. As we scale our suite of custom AI Agents and workspaces across the network, this role keeps our environments secure, organized, and running seamlessly. You will own identity management, role-based access control, first-line support, and platform hygiene across multiple global operating companies.

Ford is in a period of rapid transformation, modernization, and evolution. This exciting challenge is about more than just marketing vehicles. It’s about lifestyle, experiences, technology, and helping to build a better world, where every person is free to move and pursue their dreams. Ford is a global company founded on powerful shared ideals - valuing service to the world as much as they do to their customers. After 123 years, this iconic brand has learned to adapt and change, continuously evolving to focus on services, experiences, and software, in addition to vehicles.

Equal Opportunity Employer

WPP (VML) is an equal opportunity employer and considers applicants for all positions without discrimination or regard to characteristics. We are committed to fostering a culture of respect in which everyone feels they belong and has the same opportunities to progress in their careers.

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Manager- AI Workspace Administrator

Job description