Manager Customer Service

About the Position

Manager Customer Service

• Location: Zuid Nederland, Noord-Brabant, Nederland
• Type: On-site, Hybrid
• Salary: € 6.000 - € 8.000 per month
• Department: Service & Support

Are you a natural leader with a passion for technology and customer satisfaction? Do you have experience managing field service teams and are you ready for a challenging role? Then we are looking for you!

As a Service Manager, you are the linchpin in the success of our technical services. You will lead a team of motivated Engineers who provide daily service to our customers.

The region you will be responsible for is south of the Rotterdam-Arnhem line. The teams are responsible for resolving malfunctions of multifunction printers at our customers' sites, escalating technical issues, and providing telephone support to customers from the Helpdesk.

Your role is coordinating and coaching. With your leadership, you ensure that the service runs smoothly, customer satisfaction remains high, and your team continues to develop.

Responsibilities

• Daily management, coaching, and motivation of a team of 25 Engineers.
• Ensuring a swift and qualitative resolution of customer issues.
• Monitoring team performance and reporting to management.
• Optimizing processes and implementing improvements to further professionalize the service.
• Acting as a point of contact for both your team and our customers.
• Collaborating with other departments to exceed customer expectations.

Requirements

• Minimum of a technical or business education at MBO or HBO level.
• Proven experience in a similar managerial role, preferably in a technical environment.
• Familiarity with Konica Minolta's products and services.
• Excellent organizational and communication skills.
• Customer-oriented mindset and focus on quality.
• Experience with process optimization is a plus.
• Class B driver's license and willingness to travel regularly within the Netherlands.

We Offer

• A challenging role at a listed international company with a flexible and collegial atmosphere.
• An attractive salary (between € 6.000 and € 8.000 gross per month depending on your experience) with a complete package of employment benefits, such as a company car, phone, laptop, pension scheme, and 25 vacation days.
• A progressive work environment with training and education opportunities.
• A vitality program to help our employees stay fit and healthy, offering various activities.

About the Company

Konica Minolta is an international company that provides innovative solutions to organizations and society. Headquartered in Tokyo, Konica Minolta has group companies in 50 countries with more than 35,000 employees. The organization offers products and services in 150 countries worldwide.

Our People and Innovations drive us to strengthen our business, continuously applying our motto 'Rethink and shape the future' and changing the way people do business and use technology. As a leading IT service provider, we strive to meet the ever-changing needs of our Customers with our Digital Print, IT, Artificial Intelligence, and Augmented Reality solutions. We pride ourselves on delivering IT services and solutions in the fields of IT infrastructure, IT security, and cloud environments.

Join our team and be driven by an environment based on strong Collaboration, continuous Learning, and personal Growth. Every day at Konica Minolta is an opportunity to share your Ideas, stimulate Change, and collaborate with colleagues from diverse backgrounds and experiences.

Together, we rethink today in order to shape the Future!