Manager, Forward Deployed Engineering- NYC

About the Position

Manager, Forward Deployed Engineering- NYC

OpenAI is seeking a Manager, Forward Deployed Engineering- NYC to lead high-stakes, ambiguous customer deployments and own technical and business value outcomes end to end.

Responsibilities

In this role you will:

• Lead and grow a team of FDE delivering production systems with frontier models
• Own end-to-end delivery outcomes through clarity, speed, tight coordination, and technical quality
• Codify what works into tools, playbooks, and roadmap inputs that create leverage for both OpenAI and our wider developer community
• Notice early indicators and raise them with urgency, whether in product behavior, customer environments, or delivery practices
• Use judgement to distinguish what requires action and what does not
• Set a high bar for FDE performance and support each person’s growth through direct, actionable feedback
• Define how we staff and support field teams that can scale without added complexity

Requirements

You might thrive in this role if you:

• Bring 10+ years of engineering or technical delivery experience, including 2+ years managing high-performing FDE or customer-facing engineers.
• Have led high-pressure technical projects from prototype to production.
• Write and review production-grade code across frontend and backend using Javascript or Python.
• Simplify complex work and make fast, sound decisions under pressure.
• Elevate team performance through clarity, not process.
• Operate with urgency in ambiguous or evolving environments.
• Translate field experience into sharp, actionable feedback for Product and Research.
• Build deep trust with your team by modeling calm, focus, and judgment when it matters most.

We Offer

• Compensation: $302K – $385K • Offers Equity
• Benefits:
  • Medical, dental, and vision insurance for you and your family, with employer contributions to Health Savings Accounts
  • Pre-tax accounts for Health FSA, Dependent Care FSA, and commuter expenses (parking and transit)
  • 401(k) retirement plan with employer match
  • Paid parental leave (up to 24 weeks for birth parents and 20 weeks for non-birthing parents), plus paid medical and caregiver leave (up to 8 weeks)
  • Paid time off: flexible PTO for exempt employees and up to 15 days annually for non-exempt employees
  • 13+ paid company holidays, and multiple paid coordinated company office closures throughout the year for focus and recharge, plus paid sick or safe time (1 hour per 30 hours worked, or more, as required by applicable state or local law)
  • Mental health and wellness support
  • Employer-paid basic life and disability coverage
  • Annual learning and development stipend to fuel your professional growth
  • Daily meals in our offices, and meal delivery credits as eligible
  • Relocation support for eligible employees
  • Additional taxable fringe benefits, such as charitable donation matching and wellness stipends, may also be provided.

About the Company

About OpenAI

OpenAI is an AI research and deployment company dedicated to ensuring that general-purpose artificial intelligence benefits all of humanity. We push the boundaries of the capabilities of AI systems and seek to safely deploy them to the world through our products. AI is an extremely powerful tool that must be created with safety and human needs at its core, and to achieve our mission, we must encompass and value the many different perspectives, voices, and experiences that form the full spectrum of humanity.

We are an equal opportunity employer, and we do not discriminate on the basis of race, religion, color, national origin, sex, sexual orientation, age, veteran status, disability, genetic information, or other applicable legally protected characteristic.

For additional information, please see OpenAI’s Affirmative Action and Equal Employment Opportunity Policy Statement.

Background checks for applicants will be administered in accordance with applicable law, and qualified applicants with arrest or conviction records will be considered for employment consistent with those laws, including the San Francisco Fair Chance Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, and the California Fair Chance Act, for US-based candidates.

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