Manager, Global Billing Operations

About the Position

Recorded Future is the world’s most advanced, and largest, intelligence company! With 1,000+ intelligence professionals serving over 1,900 clients worldwide, we are seeking an experienced Manager, Global Billing Operations to lead and scale our billing processes across a global customer base. This role owns the translation of complex SaaS contracts into accurate, timely, and compliant billing outcomes, while also overseeing collections and ensuring efficient cash realization. You will partner closely with RevOps, Deal Desk, Sales, and Finance leadership to ensure billing processes are scalable, audit-ready, and aligned with business growth. This role requires a balance of hands-on operational execution, strong judgement, and process ownership, with a focus on automation, continuous improvement, and cross-functional alignment.

Please Note: this role requires working from the Recorded Future office in Boston, MA at least 2 days per week

Responsibilities

Billing Operations & Collections

• Own global billing operations, ensuring accurate and timely invoice generation aligned with contract terms, pricing structures, and booking policies
• Manage the end-to-end invoicing lifecycle post-Closed Won, including billing setup, validation, and delivery
• Ensure alignment across Salesforce, contract terms, and NetSuite to minimize downstream errors and revenue impact
• Serve as the primary escalation point for complex billing issues, disputes, and exceptions
• Lead collections processes, including AR aging, follow-ups, and dispute resolution
• Monitor and drive performance against key metrics such as DSO, past due balances, and collection effectiveness
• Ensure timely and accurate cash application and reconciliation

Process Ownership & Optimization

• Own and continuously improve billing and AR processes to drive scalability and efficiency
• Identify and implement automation opportunities across systems and workflows
• Standardize processes across regions, entities, and customer segments

Cross-functional Partnerships

• Partner with Deal Desk and RevOps to ensure a seamless transition from deal structure to billing execution
• Partner with Sales and customer stakeholders to resolve payment delays and escalations
• Collaborate with Revenue Accounting to ensure alignment with revenue recognition requirements and audit standards

Controls, Compliance & Audit

• Ensure billing and AR processes are SOX-compliant and audit-ready
• Own execution and documentation of key billing and AR controls
• Support external audits, including documentation, walkthroughs, and issue resolution
• Maintain compliance with global tax, invoicing, and regulatory requirements

Team Leadership

• Lead, mentor, and develop a high-performing Global Billing Operations team
• Establish clear goals, priorities, and performance expectations
• Drive a culture of accountability, continuous improvement, and customer focus

Requirements

Required

• 8+ years of experience in billing operations or finance operations, preferably in SaaS or technology
• 3+ years of people management experience
• Strong Order to Cash experience
• Strong experience with NetSuite and Salesforce
• Deep understanding of billing processes, invoicing structures, and collections workflows
• Experience operating in a high-growth, complex deal environment
• Experience with automation, AI, or process improvement initiatives
• Strong analytical, problem-solving, and communication skills

Preferred

• Familiarity with ASC 606 and revenue recognition considerations
• Experience with marketplace billing (AWS, Azure) and third-party invoicing tools (e.g., Coupa, Ariba)
• Exposure to Government portal WAAF, including tax and multi-entity environments

We Offer

• Competitive salary range: $92,000-$137,500
• Opportunity for incentive compensation, equity, and benefits including medical, dental, vision, life insurance, and 401K
• Hybrid work environment with at least 2 days per week in the Boston, MA office

About the Company

Recorded Future employees (or “Futurists”), represent over 40 nationalities and embody our core values of having high standards, practicing inclusion, and acting ethically. Our dedication to empowering clients with intelligence to disrupt adversaries has earned us a 4.6-star user rating on G2 and more than 50% of Fortune 100 companies as customers.

Why should you join Recorded Future?

Recorded Future is committed to maintaining an environment that attracts and retains talent from a diverse range of experiences, backgrounds, and lifestyles. By ensuring all feel included and respected for being unique and bringing their whole selves to work, Recorded Future is made a better place every day.

Recorded Future is an equal opportunity and affirmative action employer and we encourage candidates from all backgrounds to apply. Recorded Future does not discriminate based on race, religion, color, national origin, gender including pregnancy, sexual orientation, gender identity, age, marital status, veteran status, disability, or any other characteristic protected by law.