Manager, Implementation - Enterprise Select

About the Position

Join Samsara's Enterprise Services team as a Manager, Implementation - Enterprise Select to lead a team of consultants in deploying our connected operations platform for large enterprise accounts.

Responsibilities

• Manage team performance
• Deliver results across team KPIs and org level OKRs
• Own executive-level stakeholder relationships and lead escalation resolution for at-risk, high-ACV accounts
• Partner cross-functionally with Sales, Solutions Engineering, Support, and Customer Success to ensure seamless handoffs, and protect renewal and expansion opportunities on these accounts
• Coach consultants through complex, multi-site technical implementations, including hardware deployment logistics and system/API integrations
• Identify and implement process-improvement opportunities; such as systems efficiency gains and leaning into data resulting in increased automation
• Lead from the front with a willingness to get hands dirty
• Champion, role model, and embed Samsara’s cultural principles (Focus on Customer Success, Build for the Long Term, Adopt a Growth Mindset, Be Inclusive, Win as a Team) as we scale globally and across new offices
• Hire, develop and lead an inclusive, engaged, and high performing team

Requirements

• 4+ years of experience managing a services team, including experience supporting complex, multi-stakeholder enterprise deployments
• Experience implementing Enterprise (medium/high touch) accounts or account management programs. SaaS and/or IoT/hardware implementation experience preferred.
• This is a demanding position with high internal visibility that requires strong work ethic, prioritization, and high emotional intelligence
• Experience managing escalations and executive stakeholder relationships on complex, high-value accounts
• Experience with a customer success CRM such as Gainsight and/or PSA tool
• Solutions-oriented with strong problem solving skills
• Comfort in a fast-paced, change-heavy environment
• Strong bias for action, the ability to think big, with insistence on high standards
• Project/program management experience (PMP or similar) a plus
• Bachelor’s degree from a 4-year institution

We Offer

• Competitive salary ranging from $109,480 to $165,600 USD annually
• Comprehensive total rewards package including performance-based bonus/variable pay and equity (for eligible roles)
• Flexible, employee-led remote model
• Professional development stipend
• Comprehensive health and parental leave plans

About the Company

Samsara (NYSE: IOT) is the pioneer of the Connected Operations™ Cloud, a platform that enables organizations that depend on physical operations to harness Internet of Things (IoT) data to develop actionable insights and improve their operations. At Samsara, we are helping improve the safety, efficiency and sustainability of the physical operations that power our global economy. Representing more than 40% of global GDP, these industries are the infrastructure of our planet, including agriculture, construction, field services, transportation, and manufacturing - and we are excited to help digitally transform their operations at scale.

Working at Samsara means you’ll help define the future of physical operations and be on a team that’s shaping an exciting array of product solutions, including Video-Based Safety, Vehicle Telematics, Apps and Driver Workflows, and Equipment Monitoring. As part of a recently public company, you’ll have the autonomy and support to make an impact as we build for the long term.

Flexible Working

At Samsara, we embrace a flexible working model that caters to the diverse needs of our teams. Our offices are open for those who prefer to work in-person and we also support remote work where it aligns with our operational requirements. Our goal is to ensure that all members of our team can contribute effectively, whether they are working on-site, in a hybrid model, or fully remotely.

Belonging at Samsara

At Samsara, we welcome everyone regardless of their background. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, gender, gender identity, sexual orientation, protected veteran status, disability, age, and other characteristics protected by law. We depend on the unique approaches of our team members to help us solve complex problems and want to ensure that Samsara is a place where people from all backgrounds can make an impact.