Manager of the Technical Support and Customer Service Department of the IT Management

About the Position

Manager of the Technical Support and Customer Service Department of the IT Management

Job Purpose

• Ensuring the smooth and uninterrupted operation of the Bank's information systems, software and hardware complexes, and software used in the Bank's production activities and/or installed at customer workstations in accordance with the concluded agreements, as well as their administration;
• Supporting the Bank's customer service systems;
• Working with NBU software;
• Purchasing computer equipment, software, and services;
• Supporting and maintaining SDBO (iFobs – CS Ltd);
• Supporting and maintaining NBU software (ARM INF, SAIMP);
• Maintenance and support of document management and customer case archive systems (DocS, DocBS);
• Maintaining documentation;
• Administering user access rights;
• Organizing and supporting the equipment repair process;
• Preparing new equipment for operation and issuing it to users;
• Accounting for IT equipment.

Requirements for the Candidate

• Knowledge of remote service systems.
• Experience in user support.
• Extensive knowledge and practical experience in working with computer hardware and printing devices;
• Basic knowledge of Windows 10, AD, Terminal Services, 1C.

We Offer

• Competitive salary with annual review.
• Work in a stable bank with foreign capital.
• Medical insurance, 24 days of vacation, and paid sick leave.
• Professional development, free training, and workshops.

If you're ready to join a team that values your contribution and supports your professional growth, we look forward to welcoming you to the friendly team at Agroprosperis Bank!

Send your resume to [email protected] indicating the vacancy and the desired level of income.

By submitting a resume, you consent to the processing of your personal data.

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