Manager of the Technical Support and Customer Service Department of the IT Management

About the Position

We are seeking a Manager for the Technical Support and Customer Service Department to oversee IT operations and customer service at Agroprosperis Bank.

Responsibilities

• Ensuring the smooth and uninterrupted operation of the Bank's information systems, software and hardware complexes, and software used in the Bank's production activities and/or installed at customer workstations in accordance with the concluded agreements, as well as their administration;
• Supporting the Bank's customer service systems;
• Working with NBU software;
• Purchasing computer equipment, software, and services;
• Supporting and maintaining SDBO (iFobs – CS Ltd);
• Supporting and maintaining NBU software (ARM INF, SAIMP);
• Maintenance and support of document management and customer case archive systems (DocS, DocBS);
• Maintaining documentation;
• Administering user access rights;
• Organizing and supporting the equipment repair process;
• Preparing new equipment for operation and issuing it to users;
• Accounting for IT equipment.

Requirements

• Knowledge of remote service systems.
• Experience in user support.
• Extensive knowledge and practical experience in working with computer hardware and printing devices;
• Basic knowledge of Windows 10, AD, Terminal Services, 1C.

We Offer

• Competitive salary with annual review.
• Work in a stable bank with foreign capital.
• Medical insurance, 24 days of vacation, and paid sick leave.
• Professional development, free training, and workshops.

About the Company

If you're ready to join a team that values your contribution and supports your professional growth, we look forward to welcoming you to the friendly team at Agroprosperis Bank!

Send your resume to [email protected] indicating the vacancy and the desired level of income.

By submitting a resume, you consent to the processing of your personal data.

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