Manager - Operations - Freight Forwarding

About the Position

Manager - Operations - Freight Forwarding

Join DP World as a Manager - Operations - Freight Forwarding in Mumbai, India. Manage end-to-end freight forwarding operations, ensuring timely execution and customer satisfaction.

Responsibilities

• Operational Management

  • Manage end-to-end freight forwarding operations across import and export shipments.
  • Ensure timely execution of shipments from booking and documentation through customs clearance and final delivery.
  • Monitor shipment milestones and proactively resolve operational bottlenecks and exceptions.
  • Ensure adherence to customer SOPs, SLAs, and internal operational processes.
  • Review daily operational performance and ensure timely closure of pending activities.

• Customer Management

  • Ensure timely communication and resolution of customer queries and operational issues.
  • Manage operational escalations and coordinate corrective actions with relevant stakeholders.
  • Participate in customer reviews and ensure delivery against agreed service commitments.
  • Maintain strong customer relationships through consistent and reliable service delivery.

• Operational & Cost Control

  • Monitor operational costs and identify opportunities to improve productivity and efficiency.
  • Ensure timely job closure, documentation, and billing coordination.
  • Monitor resource utilization and minimize operational delays, errors, and avoidable costs.
  • Support initiatives aimed at improving branch profitability and operational performance.

• Vendor & Stakeholder Management

  • Coordinate with shipping lines, airlines, transporters, CHA/customs partners, warehouses, and other service providers.
  • Monitor vendor performance and ensure adherence to agreed service standards.
  • Resolve service issues with vendors and escalate recurring concerns where required.
  • Maintain effective working relationships with key operational stakeholders.

• Compliance & Process Management

  • Ensure compliance with company policies, customer SOPs, and applicable statutory and regulatory requirements.
  • Ensure accurate and timely documentation across shipment processes.
  • Identify process gaps and implement corrective and preventive actions.
  • Drive standardization and continuous improvement of operational processes.

• Cross-functional Coordination

  • Work closely with Sales, Customer Service, Finance, Customs, Transport, Warehousing, and overseas offices.
  • Provide operational support for new customer onboarding and account implementation.
  • Ensure smooth handover of new business into operations.
  • Support Sales with operational inputs, feasibility assessments, and service solutions.

Requirements

• Operational Management
• Customer Management
• Operational & Cost Control
• Vendor & Stakeholder Management
• Compliance & Process Management
• Cross-functional Coordination

We Offer

• Competitive compensation package
• Opportunity to work in a dynamic and forward-thinking environment
• Professional growth and development opportunities

About the Company

DP World

DP World is committed to the principles of Equal Employment Opportunity (EEO). We strongly believe that employing a diverse workforce is central to our success and we make recruiting decisions based on your experience and skills. We welcome applications from all members of society irrespective of age, gender, disability, race, religion, or belief.

By submitting your resume and application information, you authorize DP World to transmit and store your information in the world-wide recruitment database, and to circulate that information as necessary for the purpose of evaluating your qualification for this or other job vacancies.

If you're passionate about making a real impact, innovating, and being part of a dynamic, forward-thinking team, DP World India offers a world of exciting opportunities.