Tech Stack
Job Description, Responsibilities & Requirements
About the Position
Job ID R.0058499
Primary location
City of Taguig, Metro Manila
Date posted
06/30/2026
Worker type
Regular
Workplace flexibility
Onsite
Our vision for the future is based on the idea that transforming financial lives starts by giving our people the freedom to transform their own. We have a flexible work environment, and fluid career paths. We not only encourage but celebrate internal mobility. We also recognize the importance of purpose, well-being, and work-life balance. Within Empower and our communities, we work hard to create a welcoming and inclusive environment, and our associates dedicate thousands of hours to volunteering for causes that matter most to them.
Chart your own path and grow your career while helping more customers achieve financial freedom. Empower Yourself.
Responsibilities
- Manage and coordinate all aspects of an assigned strategic initiative that supports an entire site or the broader Participant Services organization.
- Responsible for high-level engagement with key business partners, leaders, and/or clients.
- Oversee communication, preparation, and performance execution of initiatives for Participant Services.
- Hire, train, coach, mentor, and provide feedback to a team of participant services reps, including all aspects of performance management and weekly call monitoring.
- Accountable for the overall performance of the assigned team in relation to department and business standards and objectives.
- Develop and monitor overall workflow and procedures to ensure and maintain quality, efficiency, and effectiveness necessary to deliver a positive customer experience.
- Create and oversee the development of resource tools for representatives to maximize consistency in information and format delivery.
- Recommend relevant system enhancements and develop and implement changes to policies and procedures.
Requirements
- Bachelor's degree, preferably in a business-related field.
- Without a degree, 3-5 years of additional management experience required.
- 3 - 5 years of client service management experience preferably in a call center.
- Demonstrated ability to lead and support the strategic focus of an organization.
- Excellent organization, prioritization, and planning skills required.
- Strong communication skills required.
- Fluent in English.
- Ability to work overnight hours.
- FINRA fingerprinting required upon hire.
We Offer
- Competitive salary.
- Flexible work environment.
- Fluid career paths.
- Opportunities for internal mobility.
- A welcoming and inclusive environment.
- Professional development budget.
About the Company
Like our name says, we empower financial freedom for all. We’re a financial services company who helps individuals and organizations of all sizes have a clear and simple understanding of where their finances are today and where they’re headed.
We are an equal opportunity employer with a commitment to diversity. All individuals, regardless of personal characteristics, are encouraged to apply. All qualified applicants will receive consideration for employment without regard to age, race, color, national origin, ancestry, sex, sexual orientation, gender, gender identity, gender expression, marital status, pregnancy, religion, physical or mental disability, military or veteran status, genetic information, or any other status protected by applicable state or local law.
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