Manager, Product Program Management

About the Position

We are seeking an experienced Operations Manager to lead Product Program Management at Anthropic, a leading AI safety and research company. This role is pivotal in transforming Anthropic's cross-functional obligations into scalable programs, ensuring the company's growth and the successful launch and scaling of its products.

Locations

• San Francisco, CA
• New York City, NY

About Anthropic

Anthropic is an AI safety and research company that's working to build reliable, interpretable, and steerable AI systems. We want AI to be safe and beneficial for our customers and for society as a whole.

Responsibilities

• Set the team's charter and priorities: decide which cross-functional programs Product Program Management takes on and which it scales.
• Build strong partnerships with the teams Product Program Management supports across Product, Engineering, GTM, Finance, Legal, and more, so programs reflect their priorities and they see the team as a trusted extension of their own.
• Hire, lead, and develop a high-performing organization of managers and program managers across Product Program Management, including:
  • Commercialization Operations, which runs commercial launches for new products that will be billed or sold, plus programs like credits and promotions, trusted access, and local pricing, in partnership with Finance, Billing Engineering, and GTM.
  • Community and Executive Escalations Operations, which handles social listening and escalations and turns them into product fixes.
  • Marketplace Operations, which runs review and publishing for Anthropic's MCP Directory and plugin ecosystem.
• Build a small generalist program management team that incubates new cross-functional programs for the Product organization, runs them until they're stable, and then either matures them into their own pillar or shifts them to a long-term owner.
• Define success metrics for each program and report on them through regular business reviews with Product leadership.
• Provide thoughtful coaching and feedback to your direct reports, and partner with them on their career development and growth.

Requirements

• Core Skills:
  • 12+ years of experience in program management, business operations, or a related field, ideally at a high-growth technology company.
  • 5+ years of people management experience, including managing managers.
  • A track record of building programs from 0 to 1 and then scaling them into durable operations.
  • Experience with commercial launches, billing and pricing operations, or marketplace and developer platform operations (more than one a plus).
• Secondary Skills:
  • Strong judgment and execution on prioritization: you can stack-rank competing asks from Product, Engineering, GTM, and Finance into one roadmap and explain the tradeoffs.
  • Experience partnering with engineering teams to replace manual operational work with tooling and automation.
  • Excellent cross-functional influence with stakeholders who don't report to you, including executives.
  • Clear, concise written communication: you can brief an executive in three sentences and write a process doc the next person can run from.
  • Comfort with ambiguity and a bias toward action in a fast-moving environment with many priorities at once.
  • Excitement about building the operational backbone that lets Anthropic's products launch and scale safely.

Salary

Annual Salary: $365,000 - $365,000 USD

Employment Type

• Type: Full-time
• Experience Level: Senior

Education

• Minimum Education: Bachelor’s degree or an equivalent combination of education, training, and/or experience.

Work Location Type

• Hybrid Policy: Currently, we expect all staff to be in one of our offices at least 25% of the time. However, some roles may require more time in our offices.

Visa Sponsorship

We do sponsor visas! However, we aren't able to successfully sponsor visas for every role and every candidate. But if we make you an offer, we will make every reasonable effort to get you a visa, and we retain an immigration lawyer to help with this.

We Offer

• Competitive compensation and benefits
• Optional equity donation matching
• Generous vacation and parental leave
• Flexible working hours
• Lovely office space in San Francisco

How We're Different

We believe that the highest-impact AI research will be big science. At Anthropic we work as a single cohesive team on just a few large-scale research efforts. And we value impact - advancing our long-term goals of steerable, trustworthy AI - rather than work on smaller and more specific puzzles. We view AI research as an empirical science, which has as much in common with physics and biology as with traditional efforts in computer science. We're an extremely collaborative group, and we host frequent research discussions to ensure that we are pursuing the highest-impact work at any given time. As such, we greatly value communication skills.

Come Work with Us!

Anthropic is a public benefit corporation headquartered in San Francisco. We offer competitive compensation and benefits, optional equity donation matching, generous vacation and parental leave, flexible working hours, and a lovely office space in which to collaborate with colleagues.

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