About the Position

Manager, Professional Services (Enterprise SaaS) | ELN

Remote - USA

About Dotmatics

At Dotmatics, a Siemens company, we believe science, data, and decision-making must be deeply intertwined for innovation to thrive. Our portfolio includes Luma, LumaLab Connect, ELN Platform, Graphpad Prism, Geneious, SnapGene, Protein Metrics, OMIQ, FCS Express, LabArchives, NQuery, EasyPanel, SoftGenetics, and Virscidian.

We have created the world’s most comprehensive digital science platform – best-of-breed software applications already used by more than 2 million scientists, together in a single ecosystem united by a powerful, flexible enterprise data platform. This is not flat data buried away in digital graveyards. This is dynamic, multi-dimensional decision-making.

Scientific enterprises need a new level of effectiveness to achieve tomorrow’s breakthroughs. Illness will not wait. The biosphere will not wait. We are tireless in our vision, because the time for innovation is now.

Responsibilities

As Manager, Professional Services, North America, you will lead a team of technical and scientific Professional Services consultants delivering complex solutions to our enterprise R&D customers. This role has a particular focus on Lab Orchestration.

Lead and develop a high-performing team of technical and scientific Professional Services professionals across North America.
Build capability within the team through coaching, career development, skills planning, and recruitment.
Provide leadership and subject-matter guidance for Lab Orchestration and laboratory automation engagements, including instrument integration, scientific data flows, and laboratory workflow transformation.
Support the development of Dotmatics' Lab Orchestration delivery methodology, implementation patterns, best practices, and reusable knowledge.
Provide oversight and governance for complex and strategic customer programs, particularly where multiple technologies, workstreams, or delivery teams are involved.
Lead or support strategic customer engagements from discovery and proof of concept through implementation and production adoption.
Act as a senior consultant to customers, helping translate scientific and laboratory workflows into practical technical and service solutions.
Work closely with Sales and Solutions teams during pre-contract and solution-definition activities to ensure proposed solutions are achievable, appropriately scoped, and commercially viable.
Partner with Product and Engineering to provide structured feedback from customer implementations and help shape capabilities required to successfully deploy and operate Lab Orchestration solutions.
Encourage new and scalable approaches to Services delivery, including automation, AI-assisted delivery, reusable assets, and standardized offerings.
Develop and standardize Professional Services offerings that improve customer outcomes while increasing delivery predictability and scalability.
Drive utilisation, revenue, and margin performance across the team.
Review commercial delivery plans to maximize margin while protecting customer outcomes and delivery quality.
Review Statements of Work and Services agreements in partnership with Sales and Legal, providing Services, delivery, and contractual input where appropriate.
Monitor project and contract performance, including Work in Progress, forecast, delivery risk, and financial performance.
Manage subcontractors and delivery partners where appropriate, ensuring quality and accountability remain consistent with Dotmatics standards.
Conduct solution and delivery peer reviews on strategically important or high-risk engagements.
Identify operational improvements that increase quality, repeatability, efficiency, and scalability across Professional Services.
Communicate and collaborate effectively within a multinational, cross-functional organization including Project Management, Solutions Architects, Application Scientists, Developers, Sales, Engineering, Customer Success, and Product.

Requirements

Significant experience within Professional Services, consulting, or enterprise technology delivery, combined with demonstrated people leadership experience.
Experience within scientific software, laboratory informatics, laboratory automation, or a related enterprise SaaS environment.
Understanding both the commercial realities of Professional Services and the complexities of delivering technology into scientific R&D organizations.

Key Skills:

Leading, coaching, and developing technical or scientific Professional Services teams.
Laboratory automation, Lab Orchestration, scientific instrument integration, or closely related laboratory technologies.
Understanding laboratory workflows and translating scientific and operational requirements into implementable solutions.
Delivering complex enterprise SaaS, laboratory informatics, or scientific software implementations.
Working across interconnected laboratory systems, instruments, software, and scientific data workflows.
Acting as a trusted consultant to enterprise customers and engaging confidently with both scientific and technical stakeholders.
Supporting complex solutions through discovery, proof of concept, implementation, and production adoption.
Working collaboratively with Sales, Solutions, Product, and Engineering during pre-contract, implementation, and post-implementation phases.
Providing technical or architectural oversight without needing to personally own every aspect of solution delivery.
Managing Services financial performance, including utilisation, revenue, margin, and delivery forecasting.
Developing repeatable methodologies, reusable assets, or standardized Services offerings.
Identifying opportunities to use automation and emerging technologies, including AI, to improve the efficiency and scalability of Professional Services delivery.
Managing multiple concurrent customer engagements and identifying delivery, technical, and commercial risk.
Operating effectively in a global, matrixed organization with stakeholders across multiple functions and geographies.

Nice to Have

Laboratory robotics and automation platforms.
Scientific instrument connectivity and integration.
Laboratory informatics environments involving ELN, LIMS, SDMS, CDS, or related scientific systems.
Designing or implementing end-to-end laboratory workflows spanning multiple instruments and software platforms.
Building new consulting or Professional Services capabilities within an emerging technology area.
Developing services that scale beyond traditional time-and-materials consulting through standardization, automation, or reusable intellectual property.
Working within pharmaceutical, biotechnology, chemicals, or other scientific R&D organizations.

We Offer

Total Rewards:

Dotmatics utilizes a national market-based approach to base pay benchmarking and pay band development. The candidate's final starting pay is based on job-related skills, experience, job-specific qualifications, and location. In addition to base salary, Dotmatics has implemented a total rewards strategy, which is the combination of compensation, benefits, and recognition.

Medical, Dental, Vision, Insurance
Health Spending Accounts
Wellness Benefits (Mental Health Apps and Fitness Perks)
Company-paid Life and Disability Insurance
401k Retirement Plan (with 4% company match; immediate vesting)
Flexible Time off Plan (for US exempt employees)

Base Pay Range:

$123,567-$167,178 USD

About the Company

Dotmatics is an equal opportunity employer. We are a welcoming place for everyone, and we do our best to make sure all people feel supported and connected at work.

By submitting your application, you agree that Dotmatics may collect your personal data for recruiting, global organization planning, and related purposes. Dotmatics Privacy Notice explains what personal information we may process, where we may process your personal information, our purposes for processing your personal information, and the rights you can exercise over Dotmatics use of your personal information.

Manager, Professional Services (Enterprise SaaS) | ELN

Job description