About the Position

Joining Collibra’s Professional Services Team as a Manager, Federal Professional Services is responsible for leading all services roles and functions to ensure the long-term success, adoption, and satisfaction of government clients. The role drives a cohesive customer journey, aligns services delivery with other CPS delivery to mission outcomes, and ensures operational excellence across the entire customer lifecycle.

Responsibilities

Services Management

Manage services operations and resources, including Engagement Manager and Solution Architects, ensuring timely and successful project execution and value delivery.
Manages professional service team in respect to project milestones, delivery, and goals.
Responsible for team utilization and revenue optimization.
Drive operational excellence in services delivery.
Monitor performance to ensure teams are performing within expectations and achieving high levels of project success.
Collaborate on GTM strategy for CPS Services, helping shape how services is positioned, sold, and delivered throughout the customer journey.
Guide sales enablement and customer-facing messaging, ensuring services' value proposition is clear, consistent, and aligned with customer needs.
Evaluate pricing and packaging strategies for new and existing offerings.
Identify expansion opportunities and influence sales motions with timely insights.
Contribute to strategic deal support, partnering with Sales and Finance on high-impact renewals, expansions, and new business that include services offerings.
Engages with new / prospective customers to identify business challenges and opportunities, recommend solutions / solution enhancements and propose a high-level delivery roadmap based on expected business value.

Customer Project Oversight

Guide project team members through scoping and level of effort estimates.
Ensure effective controls are in place and regularly updated in order to monitor the full implementation project lifecycle including: project plans, status reports, time recording, resource planning, and first value forecasting.
Advises implementation project teams and customers on milestone achievement, issue resolution, and change management.
Ensures effective controls are in place to monitor the full implementation project lifecycle.
Develops and tracks overall project success, customer satisfaction, and quality of delivery.
Maintains and nurtures consultative relationships with key customer leadership and decision-makers.
Establishes and ensures effective execution of solution delivery accelerating the customer's time to value.
Perform post-project reviews to ensure achievement of business objectives.

Customer Journey Mapping and Operational Improvement

Assist with the design, execution, and continuous improvement of the end-to-end customer journey.
Implement frameworks to continuously assess services customer value realization, using structured feedback and data to refine operational and delivery models.
Drive maturity in delivery practices, tooling, and customer engagement models.
Standardize and operationalize proactive engagement workflows in relation to the technical teams (e.g., onboarding, QBRs, Value delivery, and Renewal motions).
Identify trends and opportunities for improvement within the services organization, and implement solutions to enhance customer success and team efficiency.
Captures lessons learned and ensures their application to future project planning and process improvement.

Team Leadership & Development

Lead, coach, and mentor a team of Engagement Managers and Solution Architects, empowering them to deliver an exceptional customer experience.
Foster a culture of accountability, high performance, and customer obsession.
Recruit, mentor, and retain top talent with expertise in government operations.
Cultivate an environment that fosters collaboration, knowledge sharing, and continuous learning.
Ensures timely and effective communication of departmental goals and objectives internally within the department and more broadly with cross-functional stakeholders.
Develop and implement strategies to achieve team and individual performance goals, exceeding customer, organization, and company expectations.
Ensures that training, coaching, and mentoring programs are developed, implemented, and effective for the team.

Customer Risk Prevention, Assessment & Management

Build and manage frameworks for early identification of at-risk projects or customers in relation to services engagements.
Act as a management escalation point for the Services team encountering project obstacles, and liaise with internal teams for resolution.
Support employees in raising issues associated with customer and project risk.
Partner with Sales and the other technical GTM teams to identify and mitigate renewal or churn risk.
Support proactive risk reviews for strategic/enterprise accounts.
Manages pivotal customer issues and concerns through the team, directly handling escalated issues.
Drive customer project At-Risk post-mortems and ensure preventive actions are implemented.

Requirements

A U.S. citizen who resides on U.S. soil as the role supports the U.S. government.
5+ years of experience in consulting supporting U.S. federal agencies.
A minimum of 2 years of experience managing services teams in the support of U.S. federal agencies.
Excellent communication, organization, and stakeholder management skills.
Strong leadership skills collaborating with Sr Executives on a frequent basis.
Knowledge in the areas of Data Governance, Data Management, or Data Quality.
Have previous military experience.
Hold an active security clearance (Secret/TS/TS-SCI).
Knowledgeable of at least two or three of the following: data management processes, including data governance, data stewardship, master data management, data cataloging, and business rules management.
An understanding of the leading PaaS providers, Data Lakes, Databases, and Integration platforms commonly adopted by federal agencies.
Experience with AWS/Azure, Kubernetes, infrastructure, and platform.
An understanding of APIs via Java, Python, or similar scripting language for custom software implementations in Enterprise Linux or Unix environments.
An understanding of data warehousing, ETL, data integration.

Nice to Have

Leadership
Communication
Organization
Stakeholder Management
Salesforce
Project Management

We Offer

Compensation: The standard base salary range for this position is $128,000 - 160,000 per year. This position is eligible for additional commission-based compensation. Salary offers are based on a combination of factors, including, but not limited to, experience, skills, and location.
Competitive total rewards package, including bonus potential, equity for eligible roles, a Flex Fund monthly stipend, pension/401k plans, and more.
Comprehensive benefits program with flexibility to support you and your loved ones through a diverse range of circumstances and life events.
Learn more about Collibra’s benefits.

About the Company

Collibra recognizes and values that everyone has different needs, interests, and life goals. We built our benefits program with flexibility in mind to support you and your loved ones through a diverse range of circumstances and life events. These flexible offerings sit on a foundation of competitive compensation, health coverage, and time off. Learn more about Collibra’s benefits.

We create inclusion and belonging through how we onboard, meet, connect, engage, and communicate. Learn more about diversity, equity, and inclusion at Collibra.

At Collibra, we’re proud to be an equal opportunity employer. We realize the key to creating a company with a world-class culture and employee experience comes from who we hire and creating a workplace that celebrates everyone.

With this, we proudly consider qualified applicants without regard to race, color, religion, creed, gender, national origin, age, disability, veteran status, sexual orientation, pregnancy, sex, gender identity, gender expression, genetic information, physical or mental disability, HIV status, registered domestic partner status, caregiver status, marital status, veteran or military status, citizenship status, or any other legally protected category. If you have a need that requires accommodation, let us know by completing our Accommodations for Applicants form.

Manager, Professional Services Federal

Job description