Manager, SAP Data & Analytics Platforms

About the Position

We are seeking a Manager, SAP Data & Analytics Platforms to lead our data and analytics initiatives, ensuring efficient and effective IT service delivery.

Responsibilities

• Define, develop, and implement a department strategy that contributes to the business strategic direction.
• Develop and communicate an understanding of the business strategy as it pertains to other IT Departments.
• Understand and communicate business strategy and develop application & technical infrastructure to support this strategy.
• Deliver IT services in line with business requirements to internal customers, standardize platforms, and ensure Hardware/Software/Solution meets baseline compliance and implementation standards.
• Financial Management/ Cost Center Management; forecasting of costs and management of IT financials for your IT cost center including variance analysis.
• Management of Assets, Capital Costs, Prepare ROI related documentation and Business Cases.
• Prepare and analyze financial data and results.
• Create action plans as needed.
• Responsibility for financial forecasting and cost management of group IT function.
• Identify creative ways to reduce cost by streamlining processes and systems.
• Accountability for the overall provision of an end-to-end IT service across agreed services.
• Accountability for driving the IT service agenda and for facilitating and implementing IT service improvements across the business.
• The communication and management of operational IT service issues.
• Collaborate with internal IT teams to effectively deliver services to end users.
• To identify, track, and manage key operational risks to the service, providing strong coordination with the business, IT, and Operational Risk.
• Drive metrics management and performance of IT support and services with a focus on a data-driven continuous improvement approach.
• Participate in the exchange of ideas and information across the global IT organization to help drive standardization and sharing of best practice initiatives.
• Collaborate with, and understand the needs of internal/external customers from a business process and product perspective to help drive key IT solutions for driving operational efficiencies.
• Accountability for the accurate and timely delivery of monthly reporting to the business regarding IT service performance, including service trends, improvement activity, and SLA attainment.
• Accountability for the provision of a reliable and stable service which meets the customer’s needs and is sustainable.
• To build a clear understanding of the service requirements of the business.
• To support the incident management process by clearly articulating business impact during affected service(s) during major incidents and driving completion of corrective actions and problem management activities.
• Drive awareness of change management activity for high category services ensuring that the business impact of change activity is understood and risks to business processing highlighted.
• Selects, develops, and evaluates personnel to ensure the efficient operation of the IT function.
• Coordination of work schedules, priorities, and performance management of IT personnel.
• Demonstrate a commitment to customer service; anticipate, meet, and exceed expectations by solving problems quickly and effectively, making customer issues a priority.
• Ability to work effectively under pressure with constantly changing priorities and deadlines.
• Understand and embrace the global IT strategic direction.
• Adhere to all safety and health rules and regulations associated with this position and as directed by superior.
• Enforce and follow all procedures and policies within IT and the company.
• Participate in internal audit programs and drive non-conformance issues to conclusion.
• Project Management as required.
• May perform other duties and responsibilities as assigned.

Requirements

• Proven success in Project management of region and/or global related projects.
• Ability to participate in projects to ensure regional/global readiness.
• ITIL Process Management knowledge to ensure compliance and use of global, regional, and/or site-defined processes.
• Experience in ensuring processes/people are in place to support the area of responsibility.
• Experience in the management and participation of Greenfield and Merger-related duties within a region, across regions, or globally.
• Understanding of Licensing and Contracts.
• Working knowledge of security team requirements including patching and deviations.
• Ability to work effectively under pressure with constantly changing priorities and deadlines.
• Proficiency in the use of personal computers, Microsoft Office products (Excel, Word, and PowerPoint), and email skills required.
• Basic knowledge of Open Source solutions.

Education & Experience Requirements

• Bachelor’s Degree in Computer Science or Management Information Technology.
• 6 to 8 years of experience in a relevant Jabil IT position OR equivalent external work experience, including at least 5 years of experience in a supervisory or management role within an Information Technology department.
• ITIL Foundation Certification Preferred.
• Or an equivalent combination of education, training, or experience.

Working Conditions

• Regular business hours. Some additional hours may be required.
• Travel requirements: Domestic and/or International, up to 50%.
• Climate-controlled office environment during normal business hours.

Physical Requirements

• Sitting
• Walking
• Standing
• Unusual hearing or vision demands: None specified
• Other physical demands or notes: Employees should not attempt to lift, pull, or push a load in excess of 50 lbs. without assistance. Care should always be taken when lifting, pushing, or pulling in an awkward position.

We Offer

• Competitive salary
• Permanent employment
• Opportunity to work in a global and innovative environment

About the Company

At Jabil (NYSE: JBL), we are proud to be a trusted partner for the world's top brands, offering comprehensive engineering, supply chain, and manufacturing solutions. With 60 years of experience across industries and a vast network of over 100 sites worldwide, Jabil combines global reach with local expertise to deliver both scalable and customized solutions. Our commitment extends beyond business success as we strive to build sustainable processes that minimize environmental impact and foster vibrant and diverse communities around the globe.

Be Aware of Fraud

When applying for a job at Jabil, you will be contacted via correspondence through our official job portal with a jabil.com email address; direct phone call from a member of the Jabil team; or direct email with a jabil.com email address. Jabil does not request payments for interviews or at any other point during the hiring process. Jabil will not ask for your personal identifying information such as a social security number, birth certificate, financial institution, driver’s license number, or passport information over the phone or via email. If you believe you are a victim of identity theft, contact the Federal Bureau of Investigations internet crime hotline (www.ic3.gov), the Federal Trade Commission identity theft hotline (www.identitytheft.gov), and/or your local police department. Any scam job listings should be reported to whatever website it was posted in.

Jabil, including its subsidiaries, is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, religion, national origin, sex, age, disability, genetic information, veteran status, or any other characteristic protected by law.

Accommodation Statement

If you are a qualified individual with a disability, you have the right to request a reasonable accommodation if you are unable or limited in your ability to use or access Jabil.com/Careers site as a result of your disability. You can request a reasonable accommodation by sending an email to [email protected] or calling 727-803-7988 with the nature of your request and contact information. Please do not direct any other general employment-related questions to this email or phone number. Please note that only those inquiries concerning a request for reasonable accommodation will be responded to.