Manager, Site Reliability Engineering

About the Position

Manager, Site Reliability Engineering

Lightspeed Commerce, Inc. is seeking a Manager, Site Reliability Engineering to lead teams in Montreal, Canada. This role focuses on cloud infrastructure and developer experience, ensuring the reliability, scalability, and optimal performance of our global cloud-based POS SaaS platform.

Location

• City: Montreal
• Country: Canada
• Remote: No
• Work Location Type: Hybrid

Responsibilities

People Leadership

• Coach, mentor, guide, and motivate a senior team of cross-functional cloud platform engineers.
• Drive all cyclical people management activities, including performance management, goal setting, and individual development plans.
• Foster a positive work environment that encourages teamwork, creativity, innovation, and high performance.

Strategic Planning and Roadmap Development

• Develop and execute a strategic vision for the SRE team, aligning them with the company's objectives and goals.
• Understand business units' roadmaps and interaction across the business.
• Help define the team’s vision, rationalize and prioritize projects with the emphasis on improving developer experience, production stability, and scalability.
• Build and project manage the team’s roadmap, establish the processes to execute on it, and keep the team on track.

Infrastructure and Automation

• Lead the design and implementation of scalable, reliable, and efficient infrastructure solutions for our global cloud-based POS SaaS platform, leveraging modern cloud technologies and principles.
• Drive automation efforts to streamline deployment, monitoring, and operational processes, enhancing the efficiency of our systems.

Collaboration and Communication

• Work closely with engineering, product, and SRE teams from other departments to facilitate effective collaboration and alignment on platform goals and initiatives.
• Drive cross-org projects effectively.
• Communicate effectively with stakeholders to provide updates, gather requirements, and address concerns, ensuring transparency and fostering trust.

Requirements

• Proven experience working autonomously on projects across multiple streams of work.
• A track record of successful project delivery through high-performing teams.
• Extensive hands-on experience with cloud infrastructure providers such as AWS and GCP.
• Proven expertise in orchestrating and managing infrastructure through code, streamlining operations, and promoting automation.
• Experience across engineering and leadership roles.
• Ability to lead large teams across complex projects, and shape the strategic and technical direction of the platform engineering team.
• Ability to provide strategic direction and set long-term team objectives.
• Proven experience implementing improvements to processes that span across the boundaries of your own teams.
• Led medium to large-sized teams of platform engineers.

We Offer

• A flexible work environment that empowers you to do your best work.
• A culture that celebrates performance.
• The chance to make an impact in a team that’s big enough for career growth, but lean enough to make your voice heard.
• Career-defining opportunities.
• Flexible paid time off and remote work policies.
• Equity options, because this is your company too.
• Contributions to your pension plan. Your future matters.
• Training opportunities to grow your skills and career.
• Health and wellness credit so you feel your best.
• Time off to volunteer and give back to your community.
• Interest groups, employee-led networks, social committees, and sponsored sports teams.
• Computer purchase program to get your personal Macbook.
• Enhanced parental leave to support growing families.

About the Company

Lightspeed is building communities through commerce, and we need people from all backgrounds and lived experiences to do that. We were founded in 2005, in Montreal’s gay village, and our original members were all part of the LGBTQ+ community. The ethos of our business has been about inclusion from the very beginning, and we strive to provide a workplace where everyone belongs.

Powering the businesses that are the backbone of the global economy, Lightspeed's one-stop commerce platform helps merchants innovate to simplify, scale, and provide exceptional customer experiences. Our cloud commerce solution transforms and unifies online and physical operations, multichannel sales, expansion to new locations, global payments, financial solutions, and connection to supplier networks.

Founded in Montréal, Canada in 2005, Lightspeed is dual-listed on the New York Stock Exchange (NYSE: LSPD) and Toronto Stock Exchange (TSX: LSPD). With teams across North America, Europe, and Asia Pacific, the company serves retail, hospitality, and golf businesses in over 100 countries.

Lightspeed handles your information in accordance with our Applicant Privacy Statement.

Please note that we ask applicants to disclose any criminal convictions, and we conduct criminal record checks as part of our hiring process for this role.

To all recruitment agencies: Lightspeed does not accept unsolicited agency resumes. If we have not directly engaged your company in writing to supply candidates for a specific vacancy, Lightspeed will not be responsible for any fees related to unsolicited resumes.

Lightspeed is a proud equal opportunity employer and we are committed to creating an inclusive and barrier-free workplace. Lightspeed welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.